Antenatal Clinic Receptionist

North Bristol NHS Trust • Full-time • Bristol, GB • 3w ago

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Job Overview

The Antenatal Receptionist is the first point of contact for women and their partners visiting the clinic. They will provide a full reception service, including meeting and greeting all attendees to the clinic reception area, offering a high level of administrative support to the clinical teams, ensuring the accurate completion of registration details, maintaining accurate computerised records and dealing with queries in a sympathetic and appropriate manner.

The postholder will be responsible for providing clerical support to the back office for the preparation of the Antenatal Clinics. This will involve the prepping of patients notes for consultant and scan clinics, arranging routine appointments, scanning of paperwork to patient records, data validation and answering the phone.

The Antenatal Clinic is a busy outpatient area, with multiple clinics running each day, from specialist obstetric and midwife-led clinics to emergency and routine ultrasound scans. The post-holder will be expected to understand the breadth of the service, and the importance of each related part.

Main duties of the job

To open clinic in the morning, ensuring the area is ready to welcome women for their appointments
To check women in and out of clinic using the relevant computer systems
Book routine midwife and obstetric appointments
To receive enquiries in person and over the phone and deal with them in a prompt, professional manner to ensure accurate information is given
Rearrange routine clinic/scan appointments as required
To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits, and to escalate appropriately to antenatal administrators, the team leader, or clinical colleagues
To maintain confidentially and adhere to the Data Protection Act at all times
To be an effective team member, raising any concerns or queries to the attention of the Support Manager and/or Clinic Manager in a timely, manner
To be fully aware of the implications of the Health and Safety at Work Act and the Trust’s associated policies
To undertake routine clerical work and associated tasks deemed appropriate at this level.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.

We are an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

We treat some of the most difficult medical conditions, in an increasingly complex and growing patient population, made even more complex by the challenges we face due to Covid-19. Yet we are confident in our ability to be ready for the next five years, even in these uncertain times. This is thanks to our understanding of the financial, capital and transformation actions we will need to take to deliver our ambitious strategy and objectives launched at the start of the year. Not only will we continue to increase our offer to you, our staff, but will work with you and our partners to make sure we achieve all we set out to do.

Detailed Job Description And Main Responsibilities

To ensure the reception desk and area is kept tidy
To check accuracy of patient demographics at every encounter, and update when necessary
Maintain computerised patient records to ensure all records are complete and up to date
To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
Take payment for scan images as required
Open and distribute post appropriately and in a timely manner
Record DNA’s (Did Not Attend) for services ensuring that the correct policy and protocol is followed
Update the relevant clinical systems with clinical and administrative information as required
To arrange interpreters for appointments as required
To prepare notes for consultant and sonographer clinics to include the printing of labels and referrals
To complete ‘cashing up’ for all appointments in the clinic, ensuring a clinical and administrative outcome is recorded, including adding to outpatient/inpatient waiting lists or discharging referrals where appropriate.
To liaise with staff in other departments as required
To provide information to clinical staff when requested
To assist in the training of new members of staff
To complete data validation tasks as directed by senior colleagues
To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave
To undertake any other such duties commensurate with the post

Person specification

Essential and Desirable

Essential criteria

5 GCSE as a minimum C or above to include Maths and English or relevant experience
Training in in-house computer systems
Good standard of computer literacy

Desirable criteria

NVQ in customer care
Previous NHS experience
Previous experience working in Maternity
Previous reception experience

Essential

Essential criteria

Willing to undertake relevant training as indicated for the role
Good standard of computer literacy
Strong customer care skills and ability to manage sensitive interactions
Organised approach to work with attention to detail

Essential and Desirable

Essential criteria

Ability to maintain a high level of confidentiality
Good communication and listening skills
Ability to understand and put into practice the Trust and Units policies and procedures
Sensitive, caring and understanding manner
Able to demonstrate a non-judgemental approach to people
A flexible approach and willingness to adapt to change and new challenges
Ability to work well within a team but without supervision
Organised approach to work with attention to detail

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.