Our New Patient Scheduler will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.
Essential Responsibilities:
- Timely answering of all telephone inquiries from potential new patients.
- Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
- Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
- Logs patient calls daily.
- Routes registration forms to appropriate contact at each location and/or business office representative.
- Maintains monthly log for new patient referral spreadsheet.
- Mail new patient packet to potential new patients when requested.
- Assists supervisor as needed.
- Maintains patient confidentiality.
- Other duties as assigned.
KNOWLEDGE AND SKILLS
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Soft skills must include empathy and compassion. Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.
Education and/or Experience:
- High School Diploma required
- Bilingual (Spanish) required
- 1-2 years patient contact/scheduling experience
- Demonstrated knowledge of HIPAA compliance and requirements
- Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs.
- Superior organizational and time management skills
Other Qualifications:
Must have working knowledge of healthcare regulatory and compliance policy (i.e., HIPAA). Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner. Excellent communication skills, both written and verbal, particularly around complex issues. High integrity, including maintenance of confidential information. Must be able to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency. Advanced computer skills (including, but not limited to spreadsheets, word documents, Internet and email). Experience with MS Word, Excel and ability to learning new computer programs. Shows initiative and enjoys working as a team in a fast-paced environment with strong attention to details.
We touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.
Inception offers fantastic benefits to our team (Family members):
- FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
- Adoption assistance and fertility benefits
- Maternity and paternity/partner paid leave
- 401k with generous match
- 11 Company-paid holidays
- PTO starting at 18 days/year
- Family member recognition program
- Continuing education/professional development reimbursement and time off
- Family member referral program
- HealthJoy benefit concierge service and more!
