A fabulous job opportunity in a newly created role at Pink Elephants!

Position Title: Service Delivery Manager

Reports To: Chief Operating Officer

Office Location: Botany

Employment Type: 0.8 FTE

Sector: Early Pregnancy Loss and Fertility

Salary: $80,000 - $100,000 pa + Super (commensurate with skills and experience)

What’s the role?

This exciting new role offers the opportunity to lead, innovate, and grow service delivery programs within a purpose-driven NFP organization. As Service Delivery Manager, you will oversee the efficient and high-quality delivery of support services that align with our mission and strategic goals. You’ll play a pivotal role in scaling our services sustainably to meet increasing demand while fostering a culture of evidence-based innovation and empathy.

What is The Pink Elephants Support Network?

At Pink Elephants, we are passionate about supporting those impacted by early pregnancy loss and fertility challenges. We provide evidence-based resources, peer support, and advocacy to ensure no one walks this journey alone. Our team is collaborative, flexible, and driven by purpose. Together, we’re creating clinical inroads and driving an emotional shift in how early pregnancy loss is understood and supported.

What else do we offer?

- Flexible work hours, working with a passionate, supportive team.

- Hybrid work environment.

- A 35-hour work week (7-hour days).

- Five weeks of paid annual leave.

Who are we looking for?

Desirables

- Previous experience managing peer support programs.

- Background in counselling or exposure to bereavement and loss support environments.

- Knowledge of trauma-informed care principles.

- Familiarity with cultural safety practices for CALD and First Nations communities.

- Experience in digital service delivery or implementing technology-driven solutions.

- Lived experience with early pregnancy loss would be advantageous but not essential in securing the role.

Must-Haves

- Proven experience in a leadership role within a medium-to-large not-for-profit or charity organization.

- Demonstrated success in managing and scaling service delivery teams and programs.

- Strong understanding of operational, funding, and compliance challenges in the NFP sector.

Essential Skills

- Proven ability to lead and support a team effectively.

- Experience managing projects, including planning budgets and resources.

- Strong communication and stakeholder management skills.

- Proficiency in data analysis, reporting, and digital tools for program management.

Application Process

Interested candidates should submit a resume and cover letter detailing their relevant experience to contact@pinkelephantssupport.com or via LinkedIn

If you have any questions or need further information, please contact us at the email above.

Join us in creating a meaningful impact through empathy, innovation, and evidence-based solutions!

The Pink Elephants Support Network

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