Monash IVF Group are leading the future of reproductive care

Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.

Monash IVF Group values each and every one of our employees

Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

A Learning & Development Framework that supports your professional development
Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
Fitness Passport Access
Discounts on MIVFG fertility and ultrasound services
Paid IVF Leave
Paid Parental Leave - 12 weeks plus superannuation

A role with unique responsibilities

The Donor & Surrogacy Coordinator has a very important role at Monash IVF. You will provide ongoing support to our prospective donors, recipients, surrogates and intended parents in a professional and caring manner. With exceptional customer service, underpinned by compassion, high organisational skills and attention to detail, you will directly enhance the patient experience.

Under guidance from your Team Leader, your responsibilities include:

Providing exceptional customer service to internal and external stakeholders
Ensuring regulatory compliance for donors, recipients, surrogates and intended parents
Maintain an understanding of regulatory guidelines
Managing multiple patient allocations to progress to treatment with assisted reproductive technology
Managing the recruitment, selection and allocation process of donors to recipients
Maintaining accurate and current donor inventory and records
Developing a thorough understanding of Monash IVF Group services and treatments
Reporting all aspects of legislative and regulatory compliance information
Assist in internal / external donor and surrogacy auditing processes
Liaise with other departments and key stakeholders regarding donor matters across Queensland
Review Donor and Surrogacy systems, policies and documentation where required

Are you the ideal candidate for us?

The ideal candidate will see their role as vital to the success of the organisation. Understanding there are ups and down in reproductive health, the Donor & Surrogacy Coordinator will be sensitive to the needs of patients and hold a genuine interest in fertility solutions, specifically Donor & Surrogacy. Ideally you will have the following:

Experience with managing patient expectations and providing information to patients
Sound understanding of the Donor (egg, sperm and embryo) and Surrogacy program and processes (preferred)
Knowledge and understanding of relevant legislations, regulations and guidelines specific to donor and surrogacy (preferred)
A strong orientation to achieve outcomes in operational performance and patient satisfaction
Empathetic towards patients during highly sensitive conversations
Ability to follow check lists, set priorities, time manage and meet deadlines
High attention to detail and organisational skills
Excellent interpersonal and communication skills including presentation skills
A vibrant team player with a strong interest to be part of a growing industry
Competent user of Microsoft office suite
A willingness to fit in and embrace the Monash IVF Group Principles: Care, Collaborate, Communicate, Commitment and Create.

If you’re ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: 7 April, 2025 (if not filled prior)

Brit Prasad

Human Resources Business Partner

0428 575 387

brittany.prasad@monashivf.com

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Donor & Surrogacy Coordinator