Company Description

Fertility Plus, located on Harley Street, London, is known for its personalized approach to fertility and IVF treatments. The clinic offers a comprehensive range of services including egg freezing, IVF, and donor treatments. Led by fertility consultant experts, the clinic's team is dedicated to providing the best chance of conception in a supportive and confidential environment.

Position Overview

We are seeking a compassionate and professional Receptionist to join our fertility clinic team. This role requires exceptional interpersonal, organisational and multi-tasking skills.

Key Responsibilities

Patient Care & Communication

Greet patients warmly and provide a welcoming, supportive environment
Handle patient inquiries with empathy and professionalism, understanding the sensitive nature of fertility treatments
Manage patient check-ins and ensure accurate registration details
Coordinate patient flow and communicate wait times effectively
Maintain strict patient confidentiality in accordance with healthcare regulations

Administrative Duties

Schedule appointments for consultations, treatments, procedures, and follow-ups
Manage multiple appointment calendars for doctors, nurses, and treatment rooms
Process patient payments
Maintain accurate patient records and update contact information
Handle incoming phone calls, emails, and online appointment requests

Clinical Support

Prepare patient files and treatment schedules for clinical staff
Assist with reminders regarding consent forms and necessary documentations
Coordinate any prescription collections
Liaise between patients and clinical team regarding appointment changes or urgent queries

Facility Management

Maintain reception area cleanliness and organization
Monitor waiting room comfort and address any patient needs
Handle basic equipment maintenance requests and facility issues

Essential Requirements

Qualifications & Experience

Minimum of 1 year reception experience, preferably in healthcare setting
Understanding of basic medical terminology

Skills & Competencies

Exceptional communication and interpersonal skills
Fluent verbal and written English is an essential requirement
High level of emotional intelligence and empathy
Strong organizational and multitasking abilities
Proficiency in Microsoft Office Suite and an ability to learn quickly on the job
Excellent telephone manner and professional presentation
Ability to remain calm under pressure and handle sensitive situations

Personal Qualities

Mature, compassionate and professional approach to patient care
Strong ethical standards and commitment to confidentiality
Flexible and adaptable to changing clinic needs
Team-oriented with collaborative working style
Cultural sensitivity and awareness
Punctual and strong organisational skills
Ability to multi-task easily and understand professional boundaries
Fast-paced environment with high patient volume

Working Times

Full-time position, 5 days a week in the clinic in Harley Street, from 9am – 5pm or 10am-6pm depending on clinic needs. Flexibility is an essential requirement.

Fertility Plus

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