Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

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Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

Lead external community referring liaison efforts by playing a key role in the outreach and market expansion strategy of Lurie Children’s Hospital. Works in close concert with Lurie Children’s Physician, Nursing, Corporate Outreach, Business Analytics, Marketing and Strategy leadership and clinical teams to promote Lurie Children’s programs, services, providers and expand outreach and community partnerships and engagement and grow awareness of Lurie Children’s brand.

Essential Job Functions:

Increase the number of patients served by Lurie Children’s Hospital, Outpatient Satellites and partner hospitals. Develop and maintain solid relationships and continuous communication with community-based providers: pediatricians, FPs, OB/GYNs, midwives, MFMs, and other potential referral sources including but not limited to EDs, urgent and immediate care centers.
Develop and maintain competency in the use of SG2 market intelligence software to understand current PCP behaviors, increase loyalty, analyze leakage and uncover new opportunities for growth of Lurie Children’s sub-specialty services. Develop and maintain competency in Lurie Children’s Business Analytics and Data Analytics Resources tools: Power BI, MAAC, etc. Provide feedback on digital strategy experience impacting provider selection.
Refer providers abreast of new and expanded Lurie Children’s programs, services, and payor plans in which Lurie Children’s participates.
Plan and implement promotional strategies to increase referrals to Lurie Children’s specialist physicians and mid-level providers, researching and coordinating opportunities for specialists to interface with referring community-based providers through face-to-face and telephonic visits, and educational engagements.
Increase knowledge of and referrals to CIFH by expanding the Lurie Children’s physician base to include OB/GYN, midwife, delivering Family Practice, and Maternal Fetal Medicine. Implement regional outreach plan for the Chicago Institute for Fetal Health (CIFH), arranging CIFH outreach visits and educational opportunities with targeted providers and hospitals in the multi-state region to include, but not limited to IN, WI, MO, IA, MI in addition to central/southern IL. Foster productive relationships between CIFH staff and referring providers. Drive new referrals to the NICU, medical and surgical divisions, ancillary diagnostic services and grow relationships vital to the success of IFH.
Manage complaints and facilitate resolution of community-based providers’ problems or concerns (access, communication).Follow up with appropriate hospital leadership to resolve any identified customer service issues. Identify and implement process improvement opportunities within Lurie to improve the referring provider experience
Ensure growth of Lurie Children’s Partnership Hospitals by promoting programs, services, and specialists to community-based providers:introducing new HBM Site Leaders to key practices, attending partnership joint practice meetings to provide outreach updates, meeting regularly with satellite site managers to identify areas of interest, attending partnership department meetings and creating opportunities for Lurie Children’s specialist presentations when possible. Support partnership CME events by assisting with Lurie Children’s specialist speaker recruitment, venue coordination, promotion, and staffing the events.
Support Lurie Children’s primary care strategy through identifying community-based practices at risk of being acquired or considering employment at a competitive organization.
Research and analyze the external market, keeping abreast of Lurie Children’s competitive position in assigned market area, eliciting feedback, monitoring activities and referrals of community-based providers, payors, and contracting networks including but not limited to pediatricians, FPs, OB/GYNs, midwives, MFMs, specialist physicians, hospitals, IPAs, FQHCs, PHOs, ACOs. Share market intelligence with hospital leadership, providing feedback and preparing reports as requested.
Ensure growth of targeted and strategic hospital initiatives through emphasizing promotion of specific programs to community-based providers including both clinical and practice management programs.
Collaborate with Lurie Children’s Marketing team and other members of the Physicians Services team to plan, execute, and promote educational events (CMEs) for community-based providers. Support Community Based Medicine initiatives
Foster awareness of community-based providers re: Lurie Children’s based programs:LCHPCIN, CCPA, CCPA PP, GLPTN, Care Coordination, Community Connect, EpicCare Link, Rapid Connect, and the Division of Community Based Medicine to connect community-based providers with leadership and staff of these programs as appropriate.
Performs job functions adhering to service principles with customer service focus on innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

Minimum Requirements:

Bachelor’s degree in business administration or equivalent required. Master’s degree in business administration or health care administration/management highly preferred.
A minimum of five years professional work experience, with three years in health care industry preferred. Sales experience very desirable.
Ability to travel to different sites as needed.
Demonstrates strong interpersonal skills and the ability to work well with medical and allied health professionals.
Demonstrates ability to build credibility with physician clients quickly through rapid demonstration of responsiveness to the physician's needs.
Possesses superb internal and external communication skills and excellent writing, presentation, analytical, problem-solving, and organizational skills.
Demonstrates strong customer service orientation.
Self-starter, proactive attitude; follow-through critical.
Reasonable computer skills a necessity.

Education

Bachelor's Degree: Business Administration/Management (Required)

Pay Range

$83,200.00-$137,280.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following

link

to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email:

candidatesupport@luriechildrens.org

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