Mobile C risis Worker, Registered Practical Nurse (RPN) – Toronto Community Crisis Services (Full-Time Permanent)

The Role and Opportunity

The Canadian Mental Health Association (CMHA) – Toronto is looking for a Registered Practical Nurse (RPN) for the Toronto Community Crisis Service (TCCS). This service provides 24/7 support to people experiencing a mental health and/or addiction crisis in northwest Toronto.  This program is part of a City of Toronto police reform initiative that is evaluating the effectiveness and impact of non-police-led responses to people experiencing non-emergency crises.  This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals.  The TCCS is governed in partnership with a Collaborative which includes the following organizations:

Addiction Services Central Ontario
Black Creek Community Health Centre
Black Health Alliance
Canadian Mental Health Association Toronto
Caribbean African Canadian Social Services
Jane Finch Centre
Rexdale Community Health Centre
Yorktown Family Services

You are passionate about using your nursing skills to provide direct support to people experiencing crisis in our city. As a Registered Practical Nurse (RPN), you will contribute your expertise to a community-led solution that responds to mental health crisis calls and wellness checks as part of a multi-disciplinary Mobile Crisis Response Team. This team provides crisis response 24 hours a day, 7 days a week, and may include other nurses, peer specialists, mental health clinicians, and concurrent disorders specialists. In this role, you will apply your nursing skills to deliver crisis intervention, de-escalation, harm reduction, suicide prevention, and recovery-oriented care to support individuals and families in the northwest area of Toronto.

Hourly Rate: $32.30 – $35.39

Hours of Work: 36 per week (7am to 7pm or 7pm to 7am on a rotational basis)

Location: 700 Lawrence Ave. W, Suite 326 and in the community

About CMHA Toronto

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Responsibilities

The RPN will apply expertise in psychiatric nursing care, crisis assessment and intervention, de-escalation, harm reduction, suicide prevention, anti-oppressive practice, client-centered and recovery-oriented care, trauma-informed care, and culturally responsive care to support individuals and families experiencing crisis in northwest Toronto. Reporting to the Senior Manager, the RPN will work in alignment with CMHA’s mission and strategic directions.

The RPN will:

Exercise sound judgment in employing de-escalation strategies and conducting suicide and risk assessments.
Provide comprehensive clinical assessments and develop safety and support plans addressing immediate, short-term, and long-term needs.
Collaborate with individuals, families, and other health service providers to facilitate access to appropriate community resources.
Participate in community outreach and liaise with key stakeholders and partners.
Maintain trusting, respectful, and collaborative relationships with clients, families, colleagues, referral sources, service providers, and the public.
Keep accurate and timely clinical and non-clinical records.
Actively contribute to the ongoing development, implementation, and evaluation of the Northwest Toronto Community Crisis Service through meetings, training, planning, and evaluation initiatives.

Experience & Education Required

Bachelor’s Degree in Nursing (BScN) and registration in good standing with the College of Nurses of Ontario (CNO), able to practice without restrictions.
Experience in community mental health and addictions, with strong knowledge of crisis and clinical assessments, intervention strategies, medication monitoring, and case management (experience in hospital or long-term care settings will also be considered).
Demonstrated skills in client-centred and recovery-oriented care.
Understanding, through lived or professional experience, of the needs of individuals with mental health and/or addictions challenges.
Awareness of the intersectionality of systemic barriers and social determinants of health, with knowledge or interest in learning about the systemic and structural factors (SDoMH) affecting Black, Indigenous, racialized, and LGBTQ2S+ communities.
Familiarity with community services in northwest Toronto and racialized communities is an asset.
Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in an interdisciplinary team.
Proficiency in Microsoft Office applications.
Ability to work rotating shifts, including overnights, weekends, and holidays.
Fluency in a second language and experience working with diverse communities are considered strong assets.
A valid Driver’s Licence is required.

Why Choose CMHA Toronto?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.

Our benefits include:

Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
Work-life balance and flexibility – to ensure you have time for the things that matter to you
Annual Professional Development Funding for career learning and advancement
Work with like-minded, passionate individuals and make an impact on mental health service delivery
Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a family.

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace. We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Canadian Mental Health Association (CMHA) - Toronto jobs

Mobile Crisis Worker, Registered Practical Nurse (RPN)

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