Overview
We are seeking a dedicated and detail-oriented Patient Services Representative to join our team at a busy OBGYN clinic. This role is essential in ensuring that our patients receive exceptional service and support throughout their visit. The ideal candidate will have a strong background in health information management, medical records, and patient interactions, contributing to a smooth and efficient office environment.

Duties

Greet patients warmly and assist them with check-in and check-out processes.
Manage phone systems to handle incoming calls, schedule appointments, and address patient inquiries.
Review and maintain accurate medical records, ensuring all documentation is complete and compliant with regulations.
Assist with medical billing processes, including coding for insurance claims and verifying patient eligibility for services.
Collaborate with clinical staff to ensure seamless communication regarding patient care and documentation requirements.
Handle patient inquiries regarding treatment plans, billing questions, and insurance coverage effectively.
Maintain an organized office environment by managing files, documents, and health information systems like Athena.

Qualifications

Previous experience in a healthcare setting is REQUIRED.
Familiarity with medical records management and documentation review processes.
Knowledge of medical billing practices, coding systems, and insurance protocols.
Proficiency in using phone systems for effective communication.
Strong organizational skills with attention to detail in managing health information.
Excellent interpersonal skills to foster positive relationships with patients and staff alike.
Ability to work collaboratively in a fast-paced environment while maintaining professionalism.
Athena EHR knowledge preferred.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Uniform allowance
Vision insurance

Work Location: In person

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