Scheduler

I. Job Summary / Job Purpose

Under general supervision, schedules appointments for patients, medical procedures, tests and studies ordered by the physician.

II. Key Responsibilities

Responsible for answering phone calls and scheduling patient appointments.
Conduct patient pre-certification to ensure coverage for appointments and medical care.
Schedule tests, procedures, and referral appointments.
Communicate with patients regarding appointments and instructions for procedures and tests
Collect insurance information and patient personal data.
May collect fees such as co-pays / co-insurance.

Perform other duties as assigned.

III. EngageMED Core Expectations

At EngageMED, we expect all our employees to live the values of Integrity, Innovation, Respect, and Service at work by:

IV. Core Job Competencies

Core EngageMED Behaviors: The following behaviors have been identified as critical to all staff roles at EngageMED:

Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.
Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
Learning and Growth: has a commitment to continuous professional and organizational learning
Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Role-Specific Behaviors: these additional behaviors are necessary in the role:

Excellent customer service skills.
Ability to work both independently and as a team.
Clear and effective communication skills.
Ability to multi-task.
Familiar with Microsoft Office software.
Possess a strong work ethic and a high level of professionalism.
Demonstrate positive professional customer service in all patient, staff, and visitor contacts.
A team player who handles multiple projects simultaneously in a fast paced environment.

Skills, Knowledge or Abilities critical to this role:

Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.

V. Job Requirements / Qualifications

VI. Disclaimers

This job description reflects EngageMED’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.

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