About the Company: SRS Medical Systems, Inc is dedicated to providing innovative solutions in the field of urology, focusing on enhancing patient care and clinical outcomes through advanced technologies and expert support.
About the Role: The Clinical Support Specialist (CSS) will be an SRS product expert, and a benign prostatic hyperplasia (BPH) Care Pathway expert. The CSS will also be a UroCuff test implementation specialist responsible for running clinical tests (Urocuff and EP1) in targeted urology practices within a defined geography.
Responsibilities:
- Support the execution of the urology practices BPH protocol.
- Become an SRS product and clinical expert and a highly effective clinical trainer.
- Establish key partner relationships with clients’ BPH support and/or clinical staff, including physicians, APP’s, nurses, medical assistants, navigators and front office personnel.
- Lead patient education campaigns in client offices.
- Implement clinical testing days in predetermined offices and perform UroCuff and EP1 (non-invasive pressure flow tests) in a clinical setting. This will include but may not be limited to:
- Preparing patients for their UroCuff test in a professional and caring manner.
- Conducting UroCuff and EP1 tests according to established protocols.
- Operating UroCuff and EP1 equipment, ensuring proper function and adherence to instructions for use.
- Documenting results accurately and transmit findings to supervising physician or clinical staff.
- Educating patients about the testing process, answer their questions and help them feel at ease throughout the procedure.
- Ensuring test results are accurately processed and shared throughout the client’s standard documentation channels.
- Collaborating with the clinical and sales teams to support training efforts as needed.
- Assisting with scheduling, administrative tasks, and reporting as required.
- Perform customer clinical reviews when appropriate.
- Leverage procedure data from our systems demonstrating product and clinical use of SRS technologies with physicians and key clinical staff.
- Maintain a current and accurate database of physician/staff and practice details and activities.
- Manage expenses appropriately via established SRS guidelines.
- Communicate with sales and marketing, sharing insights and knowledge that will help the company perform at a high level.
- Adhere to the company Vision, Mission and Values.
- Actively participate in and contribute to regional meetings and team calls to share clinical insights.
- Take an active role in the development and improvement of the CSS role to enhance customer experience and more efficiently implement SRS technologies and pathways.
Required Qualifications:
- High School Diploma (advanced education in related area of study preferred)
- Two years’ experience working in or selling into a clinical office environment OR completion of a medical sales or clinical training program
Preferred Qualifications:
- Clinical licensure preferred.
- Experience Demonstrated ability to train others including physicians, nurses and patients.
- Clinically knowledgeable, possesses knowledge of medications, devices, urologic diagnostics and procedures.
Preferred Skills:
- A patient focused mentality and drive.
- Excellent verbal and interpersonal relationship skills, including ability to effectively communicate with physicians, nurses and PA’s as well as with patients.
- A self-starter interested in growing skill sets and advancing in an organization.
- Problem-solver and demonstrated ability to tackle situations where further investigation is required.
- Driven to deliver the best possible care for patients.
- Capable of following prescribed routines, and standard accepted clinical practices.
- Skilled at managing differing personalities, i.e. medical assistants, nurses, PA’s and physicians.
- Able to work with multiple customer offices and travel between locations within a specified geography on a regular basis.
- Proficient in basic business computing functions.
- Proficient in database use and navigation.
Physical Requirements:
- Must have reliable transportation and an ability to travel within the defined geography on a daily basis
- Ability to communicate both verbally and in writing.
- Legibly writing and communicating instructions and schedules.
- Educating physicians and staff on the intricacies of SRS products prior to and during procedures.
- Must be able to lift 50lbs.
- Often standing or sitting for prolonged periods
- Overnight travel required.
