At Gabbi, we’re on a mission to make late-stage breast cancer obsolete. Early detection is key: women diagnosed at stage 0 or stage 1 have a 99% survival rate; women diagnosed at stage 4 have a ~30% survival rate.
Gabbi ensures every woman knows her risk with our consumer-facing risk assessment and democratizes access to breast specialists via telehealth in order to get women to the right care at the right time. Our proprietary Gabbi Risk Assessment Model (GRAM) integrates with the standard of care model and is built on rich data. We are backed by leading investors and led by a deeply mission-driven team.
We imagine a world where every woman knows her risk, and we won’t stop fighting until we get there.
At Gabbi, we save lives.
We are on a mission to make late stage breast cancer obsolete by ensuring every woman knows her risk and has access to early detection via telehealth.
Want to join us?
The Role
We are seeking a compassionate and organized Care Coordinator to play a key role in guiding women through their breast health journey. This role blends patient support with operational coordination, ensuring our patients receive timely, accurate, and emotionally supportive guidance while helping streamline the systems and processes that power Gabbi’s care delivery. You will serve as the primary point of contact for patients, helping them overcome barriers like insurance or scheduling delays and stay engaged in their care journey. You’ll also support cross-functional teamwork by coordinating with clinicians, insurers, and internal teams to improve workflows, reduce delays, and enhance operational efficiency.
Who You are:
- A compassionate communicator who helps patients feel heard, supported, and empowered
- A reliable executor who takes ownership, follows through, and ensures nothing falls through the cracks
- Organized and detail-oriented, able to manage multiple patient cases, deadlines, and follow-ups with clarity and care
- Quick to learn, tech-comfortable, and motivated to improve processes as you go
- Mission-driven and energized by working in a startup environment where your work truly makes a difference
What You’ll Do:
- Coordinate patient care by scheduling appointments, guiding next steps, assisting in understanding risk levels, ensuring follow-ups, and conducting outreach to unscheduled patients to keep them engaged in their care journey.
- Own member and patient communications by acting as the main point of contact after a patient books, addressing inquiries and providing timely, empathetic support via email, text, and phone to maintain high satisfaction. Your ability to connect and communicate effectively will be key to our success.
- Ensure all imaging and testing orders are accurately tracked and completed promptly, facilitating timely follow-ups and empowering patients to take proactive steps in their care journey.
- Become an expert in breast cancer screening guidelines, risk assessment, & early detection. Your up-to-date knowledge will enable you to provide accurate and comprehensive information to our members and patients so they can take action.
- Collaborate closely with Gabbi's Breast Specialists, insurance companies, and other healthcare stakeholders. Your efforts will help ensure a smooth and integrated care experience for our members and patients.
- Drive operational excellence by reviewing EPIC Work Queues (WQs) for opportunities to streamline processes. This includes managing referrals, missing registration items, SBO issues, MSPQ, charge capture, and claim edits to help reduce delays and improve efficiency.
- Manage pre-visit authorization workflows to ensure all necessary approvals are obtained from the insurance company before a patient's Gabbi appointment, minimizing last-minute issues and helping patients stay on track with their care.
- Serve as an IT liaison by helping coordinate system access, resolving tech issues, and providing basic hardware and software support so that providers and care team members can stay focused on delivering care.
Qualifications:
- 1+ years in a customer experience, customer service, care coordination, or patient facing role
- Zest for learning new tools and software
- Experience owning a project or initiative and leading to fruition
- Exceptional verbal and written communication skills, with the ability to convey complex information clearly and empathetically
- Passion for human connection and problem solving
- Impeccable attention to detail and organization
- Experience working at an early stage startup a plus
- Experience in healthcare a plus
- Experience with the following tools, nice to have: Epic EHR, Athena EHR
- Must be located in Georgia or the East Coast
The Opportunity:
This is an incredible opportunity to join a venture backed, early stage startup with the chance to make a meaningful impact in women's health by saving women's lives through breast cancer early detection. You will work with our Clinical Operations and Care Coordinator team as well as our Advanced Practice Providers, and Collaborating Physicians.
We are a hybrid workforce. If located in Georgia, you will have the opportunity to attend in-person meetings monthly. If located in the NYC area, you will have the opportunity to join us in our office weekly.
Compensations and Benefits:
- This position starts as a 40 hour per week contractor for hire position with the opportunity to convert to a full-time employee with benefits & equity after 3 months
- $20 - $28/hour to start, commiserate with experience
- $40,000-$48,000 per year + benefits, depending on experience level when full-time
Equal Employment Opportunity
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Gabbi to not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Pay: $20.00 - $28.00 per hour
Expected hours: 40 per week
Work Location: Hybrid remote in New York, NY 10016
