Our Purpose at OB-GYN Associates:
OB-GYN Associates' purpose is to provide our patients with high quality and comprehensive women's healthcare. Our physicians and staff are committed to provide this care by using an experienced and evidenced based approach to the clinical application of this care. Each patient will be treated with respect and compassion in an environment that conveys efficiency and professionalism.
As a leader in women’s health for Northern Nevada, we strive to provide a fast-paced and friendly environment for patients and employees alike. Our culture revolves around respectful working relationships and strong problem-solving abilities.
Some of the great rewards that come with full time employment include:
· A generous employer contribution to retirement accounts (no matching contribution necessary)
· Employer paid AD&D Life Insurance and Employer paid Long Term Disability coverage
· Minimal employee contribution toward premium for self-coverage Medical/Vision/Dental plans
· Employer provided company logo wear shirts/scrubs
· Employer paid holiday and seasonal events
Qualified candidates will be sent a follow up email with instructions for completing a video interview as the first step in our interview process. Any candidates that are given an offer of employment will be screened with E-Verify. All employment offers are contingent upon successful drug and background screen.
Values:
*We seek to find employees that exhibit the following values:
Compassion
· You inspire others with your thirst for excellence and compassion for patients
· You care intensely about patient outcomes and team success
· You celebrate team wins
· You are tenacious
Selflessness
· You seek what is best for patients and the group, rather than best for yourself
· You are ego-less when searching for the best ideas
· You make time to help colleagues
· You share information openly and proactively
Communication
· You listen well, instead of reacting fast, so you can better understand
· You are professional, compassionate, concise and articulate in speech and Writing
· You treat people with respect independent of their status or disagreement with you
· You maintain calm poise in stressful situations
Honesty
· You are known for candor and directness with kindness
· You are non-political when you disagree with others
· You only say things about fellow employees you will say to their face and get the right people in the room
· You are quick to admit mistakes
Judgment
· You make wise decisions based on our mission (people, technical, process and creative) despite ambiguity
· You identify root causes, and get beyond treating symptoms of problems
· You think strategically, and can articulate what you are, and ore not, trying to do
· You smartly separate what must be done well now, and what can be improved later
Courage
· You say what you think in a respectful and compassionate way even if it is controversial
· You make tough decisions without excessive agonizing
· You question actions inconsistent with our values
Curiosity
· You learn rapidly and eagerly
· You seek to understand our patients, their concerns
· You are broadly knowledgeable about our specialty and business to understand how your work has an impact
· You contribute effectively outside of your department to all areas
Innovation
· You re-conceptualize issues to discover practical solutions to hard problems
· You challenge prevailing assumptions when warranted, and suggest better approaches
· You create new ideas that prove useful
· You keep us evolving by minimizing complexity and finding time to simplify
Impact
· You accomplish amazing amounts of important work for patients
· You demonstrate consistently strong performance so colleagues can rely upon you
· You focus on great results rather than on process
· You exhibit bias-to-action, and avoid analysis paralysis
Job Description:
Title- Scheduling Generalist
Reports to- Scheduling Supervisor
Position Role:
The Scheduling Generalist’s primary responsibility is to provide support to the Scheduler SMEs through answering excess calls that ring through all scheduling queues. This position plays a vital role in our ability to meet industry standard KPIs and maintain high levels of patient satisfaction by reducing wait times on the phone. This position answers patient calls, schedules appropriate time slots based on the appointment type and requires detailed knowledge of scheduling guidelines for all providers. The Scheduling Generalist may also be called upon to assist in other areas that would utilize their specific skill set when needed. It is a fast-paced environment that requires teamwork of others, the ability to synthesize information from multiple people, and the ability to schedule accurately based upon all available information. A high level of customer service, attention to detail, and efficiency is required.
Office Operation
· Answers patient scheduling calls and presents a professional environment to the patient over the phone
· Maintains exemplary customer service through accurate scheduling and welcoming tone
· Schedule patient appointments and procedures
· Enter appointment and patient information into EMR
· Manage appointment no-shows, reschedules, and cancellations
· Contact patients when referrals are received from outside offices to facilitate appropriate follow-up
· Maintains a clean workspace, including in shared areas such as the breakroom and conference room
· Provides coverage as a float to check out and phone operators when needed
· Other duties as assigned
Working Environment:
· Physical Demands
*Lifting Requirements 0-25 pounds
*Frequency of lifting 0-25% of the time
*Average percent of time during regular shift devoted to; standing, walking, bending, reaching and sitting < 10%
*Ability to grasp with both hands, pinch with thumb and forefinger turn with hand/arm and reach above shoulder height.
*Ability to speak on the telephone and write/type simultaneously
*Ability to operate telephone system, office equipment, computer system
· Visual, Hearing, Dexterity and Mental Demands
*Vision Adequate to perform the essential functions of the job such as reading reports, equipment and computer terminal
*Hearing Adequate to perform the essential functions of the job such as answering the telephone
*Speaking Adequate to perform the essential functions of the job such as communicating via telephone and in person for the purpose of relaying necessary information
*Dexterity Adequate to perform the essential functions of the job as it relates to performing operation of equipment
*Mental Demands Adequate to perform the essential functions of the job such as pressure to dealing with patients and guests under stress or unhappy, managing multiple tasks.
Working Conditions
· Position requires work in normal office environment 100% of the time. Exposure to bio-hazardous materials and medical chemical is minimal.
Qualifications:
Must have strong computers skills. Must have the ability to create a patient-friendly environment that displays professionalism, compassion, and caring. Must have high school diploma or equivalent. Must successfully complete a background check and drug screening.
PREVIOUS EXPERIENCE IN A MEDICAL OFFICE STRONGLY PREFERRED
Job Type: Full time, hours are Mon-Fri 7:55a-5:00p
Salary: starting at $17.54/hr and top out for this job at $24.56/hr. Upper end of range reserved for candidates with extensive experience or longevity with OB/GYN Associates.
Job Type: Full-time
Pay: From $17.54 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Would you be willing to participate in a video interview as the first part of our interview process?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
