SUMMARY:
The Breast Health Navigator is a supportive position to the Practice, providing administrative and supportive services to the Mammography Department. This position reports to the Mammography Supervisor.
As OB/GYN Associates of Erie Mammography Department is a screening and diagnostic facility, the Breast Health Navigator will follow all Category “0” screening reports and Category 3, 4 and 5 as soon as those finalized reports arrive in the patient chart. The Breast Health Navigator will call the patient with the results, then make follow up appointments. The Breast Health Navigator will attempt to contact the patient 3 times on the phone, and if unable to contact the patient, the navigator will send a certified letter to alert the patient of these results. Once the patient is reached, the patient will be scheduled for the appropriate follow up.
The Breast Health Navigator will then call the respective facility after the follow up appointment date to assure that patient care was accomplished. If the patient is a “no-show,” the navigator will call and/ or send a certified letter to start the process again.
The Breast Health Navigator will document all results on the designated spread sheet, keeping track so as to be within compliance with the accreting agency.
The Breast Health Navigator will also follow up and schedule any appointment for category 3, 4, 5 or 6 when notified of the diagnostic results.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Receives all abnormal mammogram reports for all mammos performed at OB/GYN Associates of Erie facilities.
- Scans reports.
- Calls patients and explains mammo results, informs patients if additional testing is needed, and schedules testing at OB/GYN Associates of Erie.
- Calls and schedules additional imaging appointment, writes order and faxes to facility.
- Documents patient appointment details on excel spreadsheet.
- If patient cannot be reached in 3 attempts, sends letter to patient via certified mail.
- When needed, refers patient to breast surgeon for follow up. Makes call, sends records and notifies patient.
- If surgery is required following additional imaging, sends orders to appropriate facility for follow-up
- Consistently demonstrates internal and external quality customer service standards to all that request assistance, responding in a professional manner.
- Take calls sent from triage regarding breast questions, ex: what is breast density? What type of imaging should they have next? When are they due for next imaging? Can they have sonos with mammo due to breast density?
- The following testing can have orders sent without waiting for the provider to review the imaging report: Follow up diagnostic mammogram, follow up diagnostic mammogram with tomosynthesis, follow up breast sonogram, follow up stereotactic biopsy, follow up ultrasound guided biopsy, follow up ultrasound guided biopsy, and follow up cyst aspiration/ abscess drainage (these often need to be done immediately due to patient’s pain level. The office will call for the order.)
- Other duties as assigned.
COMPETENCIES:
- Basic typing and keyboarding skills
- Excellent communication skills
- Accuracy and attention to detail
- Demonstrates flexibility by adapting to new and changing situations and duties in order to accommodate patient needs effectively
- Exercise judgment and makes decisions
- Ability to prioritize responsibilities
- Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance
- Must be able to establish and maintain effective working relationships with Physicians, Supervisors and peers
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
Occupational Exposure:
Category 1 Has a high risk of occupational exposure to bloodborne pathogens
Category 2 Has a moderate risk of occupational exposure to bloodborne pathogens
Category 3 Has a low risk of occupational exposure to bloodborne pathogens
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly to patients in person and over the telephone.
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
Other: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting up to 25 pounds, pushing and pulling exerted regularly throughout a regular work shift.
POSITION TYPE/EXPECTED HOURS OF WORK:
This is a full-time position. Days and hours of work are 40 hours per week.
REQUIRED EDUCATION AND EXPERIENCE:
Must have at least a high school education and possess basic computer skills and knowledge of medical terminology.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
