Front Desk Receptionist

HRC Fertility Management • Rancho Cucamonga, CA, US • 20h ago

Responsibilities

1. General

Assist with cleaning the waiting room and reception area and keeping it in an organized manner.
Order supplies.
Order new patient charts.
Arrange FedEx or courier services.

2. Greeting Patients

3. Answering Phones

Main priority is to get all calls answered in a friendly, efficient manner.
Greeting: “Good morning or good afternoon Huntington Reproductive Center or HRC. This is ____________________. How may I help you?”
When putting a patient on hold, indicate that right away in a pleasant professional manner.
If a patient is calling for a new patient appointment, transfer the call to the new patient scheduler.
If it is a nursing call, screen the call appropriately. (See P&P)
Follow the instructions that have been given to you by each nurse/coordinator.
They will either take the call or you will need to transfer the call to their voicemail.
If you have a call from a laboratory, transfer the call to the appropriate person.

4. Fax Machine

5. Medical Records

Check voicemail periodically for patient or copy service (subpoena/insurance authorization) who are requesting medical records. Patients need to fill out and sign medical records request properly.
Copy medical records (HRC records only – i.e. physicians, notes, lab results, IVF/IUI reports, medication lists). Have physicians check the records for approval before releasing the records.
Patient request records for self enclose form (Request for Medical Records) when sending records out. Inform patient of fees for copying records.
Count number of pages and ask billers to print bill.
Physician to physician requests mail or fax records. Mail records if it contains HIV/infectious disease screenings.
Have records in an envelope for confidentiality. Inform front desk if patient is to pick up.
Log in your medical record book – patient name, requestor and date records were approved.

6. Mail/Pulling Charts for the Next Day

Sort all mail daily and distribute accordingly, including checks.
Sort all received checks.
Copy checks and give to accounting.
Give original checks to front desk.
After lunch print out daily schedule and pull charts for the next day (back-up).

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits: