At Northern California Fertility Medical Center, we’re committed to delivering compassionate, patient-focused fertility care, and that includes supporting patients through every step of their financial journey. We’re looking for a Financial Coordinator to join our team!
General Summary of Duties:Responsible for assisting patients and staff in understanding the financial aspect of treatment cycles and services at NCFMC. Serves as a resource, with information as it related to treatment costs for patients, staff, and physicians. Performs treatment cycle audit processes.
Essential Functions:
- Meets with patients to discuss costs associated with the medical plan of care; includes diagnostic testing, medications and cycle fees.
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Calculates the patient’s financial responsibility, taking into consideration any insurance benefits or approved discounts.
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Obtain authorizations and discuss cycle fee due dates with patients for IUI and IVF cycles.
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Completion of patient follow-up letters summarizing the treatment plan fees.
- Performance of post-cycle audits on all insurance and third party cycles to determine that all services have been posted and paid. Submits patient refund requests as needed.
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Notification to patients of their past due cycle fees.
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Notification to patients of their account balances following cancelled cycle, after posting for services rendered.
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Assists Billing and Insurance Coordinators on financial/insurance related issues.
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Updates financial flowsheets with cycle fee information.
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Ensures NCFMC website has up to date information.
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Back up to front office, as needed.
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Completing IUI tasks from medical staff to include required authorizations and posting patient fees.
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Other duties as assigned
Experience: Minimum three years of managed care experience in a health care organization; preferably with OB/Gyn background.
Education: High School diploma required. Bachelor degree in health or business administration preferred.
Knowledge:
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Knowledge of clinic policies and procedures.
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Knowledge of health care insurance practices and compliance.
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Knowledge of billing, insurance and coding requirements.
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Knowledge of computer systems, programs, and applications.
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Knowledge of medical terminology.
Skills:
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Skill in gathering and reporting authorization and claim information.
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Skill in trouble-shooting cycle financial problems.
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Skill in written and verbal communication and patient relations.
Abilities:
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Ability to work effectively with physicians, other medical staff, and patients.
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Ability to identify and analyze potential cycle payment problems.
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Working understanding of fertility procedures, CPT codes used in an OB/Gyn environment and ability to effectively communicate coverage and cost to patients.
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Ability to examine medical documents for accuracy and completeness.
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Ability to communicate effectively and clearly.
