Cryo Operations Coordinator

Shady Grove Fertility • Full-time • New York, New York, United States • 2d ago

Reproductive Medicine Associates of New York, one of the country's top fertility centers, is recruiting for a Cryo Operations Coordinator for our RMA offices.

The Embryology Cryo Operations Coordinator is responsible for assisting with daily operations for the Cryogenic Storage Laboratory and Embryology Laboratory. Major responsibilities include, but are not limited to, receiving and managing inventory of oocyte and embryos, maintaining clean and organized inventory records, managing specimen distribution and shipment to external and partner labs, managing oocyte and embryo discards, monitoring the function of multiple bulk storage tanks, working with an emergency response team and working with the frozen embryo disposition team.

Additionally, this position is responsible for improving the operational efficiency and safety protocols governing onsite operations including but not limited to process improvement, workflow review and optimization, systems evaluation and implementation, SOP development, training development and rollout.

In addition to the daily duties, special projects may be assigned to help with development needs and business growth opportunities.

We have an immediate opening for a Cryo Operations Coordinator to join our New York team. The salary for this role is $65k annually.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Cryo Operations Coordinator is responsible for:

Work with the frozen embryo disposition team on logistics for specimen transports from inquiry through transport completion
Freezer facility management, including specimen acquisition from external labs, distribution to other sites, inventory record management, sample organization, responding to system alarms during normal working hours
Maintenance, validation, and audits of on-site tanks
Communicate with the embryology management team regarding storage capacity and need for additional storage tanks
Manage dewar and canister eligibility determinations – reassign and organize move projects as necessary
Manage bulk shipments to and from long term storage in coordination with the embryology department and clinical teams
Receiving, cataloguing and maintaining accuracy of records in inventory management system
Ordering supplies and equipment as authorized, and monitors needs to ensure continuous supply as required to maintain safe operations
Ensuring that safe laboratory practices are always followed
Organize and manage the discard of oocytes and embryos consented for discard through PGT consents or direct discard consents
Prepare and maintain transportation and laboratory equipment
Triage and assign caseloads to self and support staff
Respond to patient inquiries in coordination with the frozen embryo disposition team
Assist with patient document needs
Communicate with outside couriers and vendors
Perform all other duties as assigned

What You'll Bring:

Requires an Associate’s degree at minimum, Bachelor’s degree preferred; major area of Biology preferred
At least 6 months of medical laboratory or Cryo lab experience
Excellent organizational skills and attention to detail
Interpersonal communication skills and ability to build effective working relationships
Must be able to interact and communicate with individuals at all levels of the organization
Exceptional written and verbal communication skills
Exercise sound judgment and discretion when handling sensitive and confidential information
Proficiency in a variety of computer software applications in word processing, database, and presentation software (MSWord, Excel, PowerPoint)
Multi-tasking abilities: Self-starter that adapts well to change in a fast-paced, dynamic environment
Computer proficiency required
Knowledge of laboratory best practices and handling laboratory equipment
Ability to problem solve and troubleshoot
Can quickly and effectively respond to situations
Data entry and record keeping accuracy
Strong customer service and results orientation; highly responsive to requests
Proven ability to build and maintain highly effective teams
Ability to work as part of a multi-disciplinary team
Excellent organizational and interpersonal skills and ability to build and maintain effective working relationships
Ability to maintain the highest level of confidentiality
Flexibility and willingness to learn at all times

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

Full-Time Employees (30+ hours/week):
Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
Part-Time Employees:
401(k) with company match and performance-based bonus opportunities
Per Diem Employees:
401(k) with company match

How To Get Started:

To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.

To learn more about our company and culture, visit here.