Duties & responsibilities:
Keep the front desk & lobby area clean, tidy & necessarily stocked.
Greet, communicate with & welcome guests.
Keep the office in order.
Answer all patient questions & address their complaints.
Answer all incoming calls & redirect them or otherwise document messages.
Receive incoming mail & direct to appropriate destination.
Prepare & manage outgoing mail.
Check, sort & forward as appropriate email & social media messages.
Place supply orders when necessary.
Monitor & update records & files.
Monitor & log office expenses.
Accept & process payments & communicate costs to patients, prepare billing statements & assist patients in understanding & utilizing all financing options.
Become well-versed in the products & services we offer, such that you can cogently discuss options & assist patients in making appropriate selections.
Schedule encounters with our medical providers as desired & manage the flow of patients into & out of the clinic.
