Job Title: VP of Clinical Operations (Digital Health)
Location: Greenwood Village, Colorado (Denver)
Salary: $150,000-$200,000
Job Type: Full-Time
Job Schedule: Weekdays from 8 AM to 6 PM with travel 25% of the time
Benefits: Medical, Dental, Vision
Work Settings: Office, Start-up (Not a remote position)
Company Overview
Posterity Health is a Center of Excellence for Men's Health. We provide a full continuum of services, including infertility, hormone management, sexual health, and preventative care. We have assembled a team of fellowship-trained reproductive urologists and men's health experts to provide these essential services.
The Posterity Health Male Management Platform offers men's health expertise through a combination of virtual visits, at-home diagnostics, and in-person consults. We partner with Fertility Centers, OB/GYNS, and Primary Care Providers to provide a holistic experience. Posterity Health services are also available to employers who count on us to offer a full Men's Health program.
We are designing a unique men's health experience.
Experience rapid professional growth and make an impact on a fast-moving health tech team.
VP of Clinical Operations
The VP of Clinical Operations is responsible for organizing, directing, and overseeing daily clinical operations as well as clinical processes and procedures across multiple Posterity Health sites. This position collaborates closely with the CMO and the operational management team to ensure optimal clinical operations, prioritizing clinical quality and patient safety, while also promoting the efficient and effective functioning of technology-enabled clinical processes across various specialties and programs. The VP of Clinical Operations serves as a key liaison with physicians and staff, actively supports clinical staff education, growth, and development, and acts as a patient advocate. The VP of Clinical Operations plays a crucial role in developing and evaluating new models of care, as well as establishing new specialties, procedures, and practice sites.
The role will oversee and automate the patient's experience from the initial referral through treatment. Key strengths include leadership, problem-solving skills, physician practice EMR knowledge, and communication.
This position is expected to travel, performing quality, safety and process audits 10% of the time, assisting the practice sites with clinical operation improvements.
Primary Responsibilities:
- In collaboration with operational and medical leadership, establishes effective patient care processes and workflows.
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Optimize technology to streamline workflows and processes, enhancing overall efficiency and client service delivery.
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Develops and supports policies and procedures that support the provision of quality and timely patient care services.
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Plan, coordinate, implement, and monitor projects and initiatives relating to operations, and ensure they are consistent with the strategic mission.
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Build out the APP network with training, onboarding, and HR oversight.
- Maintain appropriate quality control programs and proactively partner with risk, quality, safety, and clinical operations leadership to ensure continuous monitoring and improvement in the provision of clinical and ancillary services and infection prevention.
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Responsible for the overall performance, execution, control, and completion of Clinical Operations services.
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Communicate and work collaboratively across markets, lanes, divisions, and companies to drive success.
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Provide and/or monitor monthly scorecards and other related reports, and create action plans to improve patient satisfaction and clinical performance.
- Refine the digital patient experience, including call center and online patient outreach and follow-up.
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Contribute to the preparation and review of clinical program documents and other study-related documents, assuring quality and consistency.
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Keep abreast of regulatory and clinical practices and utilize this knowledge during the ongoing development and adjustment of processes.
- Hire, onboard, and train personnel.
Qualifications:
- Bachelor's degree in nursing or other clinical degree
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Quality and Safety certification strongly preferred, such as the CPHQ
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Minimum of 10-15 years in the areas of clinical operations
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Preferred Experience in Fertility or Uorlogy with a background using Athena
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Minimum of 2 years of project management, certification preferred
- Experience building and enhancing a digital healthcare environment and supporting the delivery of telehealth services.
- Experience with surgery scheduling and procedure management
- Experience with clinical data management
- Ability to evaluate medical data and proficient knowledge of medical terminology
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Excellent oral and written communication skills
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Strong emotional intelligence
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Agile and even-tempered in facing changing daily demands
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Strong affinity for respect, inclusion, integrity, team, and excellence
Key Skills:
- Provider EnablementEngagement
- Digital Healthcare Experience
- Value-Based Care (VBC) Transformation
- Cross-Functional Program Management
- Clinical ImplementationAdoption
- Healthcare OperationsIntegrations
- Data-Driven Process Optimization
Revenue Cycle Start-UpScale Execution
- Team LeadershipChange Management
