Overview:
The Lead Medical Assistant is responsible for assisting department management in coordination of patient care and clinic operations to include, but not limited to; being the primary Super User directly responsible for assisting providers and clinic staff with immediate EHR concerns, assist providers and clinic staff with outstanding tasks for patient centered quality care, and is a line of contact between clinic staff and department management in giving detailed clinical operations reports regarding clinic staff and provider’s concerns to implement quality improvement measures. This position is responsible for supporting all four divisions at the OBGYN SPAH office location, which include Maternal Fetal Medicine, Urogynecology, Minimally Invasive Gynecological Surgery and Obstetrics and Gynecology.
Responsibilities:
Lead Medical Assistant
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Oversees throughout the clinic that all documents requiring processing are completed
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Responsible for specific team training of all new clinic staff (patient triage, tasks, paperwork and workflows)
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Collaborate with physicians, nurse practitioner and physician assistants from all four divisions at the SPAH OBGYN location: Maternal Fetal Medicine, Urogynecology, Minimally Invasive Gynecological Surgery, and Obstetrics and Gynecology
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Provide individual nursing care and education to address the needs of the patient
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Take medical histories and record vital signs
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Assist physician in addressing patient questions and concerns
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Assist with office surgical and diagnostic procedures
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Authorize medication refills as directed
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Triage patients to include obtaining vitals and escort to treatment room
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Assist with injections under supervision of RN
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Facilitate referrals to consultants in collaborative care as directed by the physician
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Coordinate additional care for patients to include follow-up testing or procedures, scheduling, physician’s orders, and hospital admissions.
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Monitor inventory of all devices and clinical supplies
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Work closely with billing department for authorizations of birth control devices
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Organize and manage medications
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Ensure timeliness in scheduling patient appointments
Collaborates with the department leadership in maintaining a smooth clinic workflow
Attends Clinic staff meetings, Department meetings, Provider meetings and applicable Grand Rounds
Is one of the designated E.H.R. Super Users for all providers and staff in clinic
Lead MA is also responsible for standard Medical Assistant Duties
ADHERE TO EVMS MEDICAL GROUP CARE COMMITMENTS:
We will be COURTEOUS
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We will welcome you with a smile
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We will state our name and yours when available
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If we are unsure of your needs we will ask if you need help
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We will assist you in reaching your next destination
We will be ACCOMMODATING
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We will protect your privacy and dignity by knocking before entering a room and not discussing private matters in public
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We will solve problems within our authority. If we can’t solve it, we’ll find someone who can
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We will respond quickly, and we’ll explain delays
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We will keep your surroundings as pleasant as possible, including keeping noise to a minimum
We will be RESPECTFUL
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We will include you in our conversations
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We will be attentive, genuine and positive
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We will take the time to be courteous and considerate
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We will involve you in decisions that concern your care
We will be EXPLICIT and help you understand
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We will take the time to listen and give your our full attention
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We will make explanations brief and easy to understand by using language you can understand
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We will make sure you have the information you need
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We will explain what we are doing and why we are doing it
PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES.
Qualifications:
Education:
High school diploma plus successful completion of a Medical Assistant program and certification (RMA or CMA). Equivalent military training accepted. Completion of BLS class and re-certify every 2 years.
Experience:
Experience Medical Assistant with a minimum of two years working in a high volume clinical practice.
Supervisory experience preferred.
Location : Location: US-VA-Norfolk
