Job Summary
We are seeking a dedicated and detail-oriented CRM (Gamete Donation Service) professional to join our team. In this role, you will be responsible for managing and optimizing our customer relationship management systems to enhance the gamete donation process. You will work closely with various departments to ensure that our CRM solutions effectively support our operational goals and improve donor and recipient experiences.
Key Responsibilities
Intended Parents Recruitment and Intake
- Identify, engage, and guide potential intended parents interested in gamete donation and donor coordination services.
- Understand the diverse needs of intended parents and provide them with tailored donor solutions.
- Maintain a comprehensive record of interactions and communications with intended parents in the CRM system.
IVF Clinics and Donor Agency Relationship Management
- Build, nurture, and maintain business relationships with IVF clinics and donor agencies involved in the egg/sperm donation process.
- Familiarize yourself with the donor sources, clinic protocols, and coordination logistics to facilitate efficient matches for intended parents.
- Serve as the primary point of contact, ensuring smooth communication and coordination between ACRC, donor agencies, IVF clinics, and intended parents.
Matching Coordination and Facilitation
- Assist in scheduling and facilitating match meetings between intended parents and potential donors.
- Actively support and coordinate the donor matching process, ensuring clarity, transparency, and alignment of expectations between both parties.
- Play a proactive role in facilitating (“促成”) successful matches through effective communication, client guidance, and problem-solving.
- Follow up on post-match developments and coordinate next steps with clinics, agencies, and legal/administrative support teams to ensure case continuity and client satisfaction.
Sales and Outreach
- Craft and implement sales strategies to meet objectives and grow ACRC's donor-side client base.
- Represent ACRC at fertility-related conferences, seminars, and workshops to stay informed and build professional networks.
- Collaborate with the marketing team to design and disseminate promotional materials tailored to donor-focused intended parent clients.
Administrative Tasks
- Consistently update the CRM (Gamete Donation Service) system with precise and timely data.
- Prepare and present sales reports and forecasts for upper management.
- Actively participate in team meetings, brainstorming sessions, and training modules.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Security clearance:
Ability to Commute:
- Irvine, CA 92612 (Preferred)
Ability to Relocate:
- Irvine, CA 92612: Relocate before starting work (Preferred)
Work Location: In person
