What You Will Do:The Clinical Supervisor plays a crucial role in overseeing and coordinating operations for the Care Center’s back-office team, to ensure high-quality, effective, efficient, and compassionate patient care. This position is responsible for staff training and development, performance management, quality assurance, patient safety and advocacy, and workflow coordination. The Clinical Supervisor reports to the Practice Administrator.
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Coordinate and supervise the front-office staff/workflow and back-office technicians/workflow.
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Oversee the Care Centers, operational flow; identify, communicate, and implement processes and training to improve patient care.
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Organize and assign the required duties and responsibilities to the team.
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Create staff schedules to ensure all physicians have the appropriate coverage; coordinate staffing changes/requirements and provide updates as needed.
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Monitor staff performance to ensure accuracy, efficiency, and timeliness of all tasks.
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Review/approve staff timecards and PTO requests, monitor attendance and over-time, and counsel staff as needed.
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Ensure high-quality patient care, patient/staff interactions, and patient satisfaction; document and discrepancies per the Director’s directive(s).
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Ensure all protocol and/or procedures remain up-to-date and communicated to the team; provide training as needed.
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Provide verbal and written staff performance evaluations annually or as needed.
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Maintain adequate clinical supplies and identify needs for new products, ensure purchases remain cost effective/within budget, and submit receipts for timely payment.
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Ensure equipment is in working order, schedule maintenance annually, and contact vendors for any repairs.
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Provide all new staff with an orientation to back-office operations, procedures, and equipment.
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Assist providers as needed to maintain patient flow and provide coverage during any staffing shortage.
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Conduct monthly staff meeting to provide training and updates to the team.
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Other duties assigned.
What You Bring:
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High School Diploma required, Associates Degree or higher preferred.
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Medical Assistant (MA) Certification is a minimum requirement.
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Current BCLS certification.
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2+ years of related supervisory experience preferred.
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2+ years of previous experience in women’s health, fertility, or OB/GYN preferred.
Working Conditions:This job operates in a professional office and clinical setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets. While performing the duties of this job, the employee is regularly required to communicate with others. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; operation of standard office machines and equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.
Pre-Employment Requirements:All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.
Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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