We are seeking a friendly, professional and experienced Administrative Coordinator for the Revenue Cycle Management department in our Franklin office.
Hours: Flexible - 7:00am - 5:00pm CST. This is a 6 month TEMPORARY position - that may possibly become permanent.
Key Responsibilities:
Mail and Documentation Management
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Manage the printing and mailing of paper claims and refund checks.
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Process and track returned mail and address updates from both internal systems and external agencies (e.g., Frost, SIMM).
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Collect, sort, and distribute mail from the office mailbox and holding area.
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Review lockbox correspondence and route documents to appropriate work units, supporting functions such as denials, appeals, and medical record requests.
Patient and Third-Party Communications
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Respond to patient inquiries and requests from Early Out and Third-Party Collection Agencies.
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Fulfill documentation requests related to patient balances for external partners and collection agencies.
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Manage and resolve patient balance dispute file requests from collections.
Payment and Refund Processing
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Process incoming patient payments and validate/post refund checks accurately.
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Cross-train on cash posting procedures and serve as a backup for posting zero-pay remittances.
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Retrieve and reconcile zero-pay remittances from various payer portals.
Qualifications:
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High school diploma or equivalent; associate degree preferred.
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1–2 years of healthcare billing, revenue cycle, or administrative support experience.
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Strong organizational and multitasking skills.
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Experience with payment posting, EOBs, EMR and healthcare correspondence preferred.
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Excellent communication and customer service skills.
