Position Title:
PSR or Senior PSR - Patient Services Representative - Women's Pelvic & Bladder Health Clinic
Department:
Women's Pelvic & Bladder Health Clinic
Job Description:
*The Patient Services Representative position is available at entry-level or senior-level, depending on experience and education.*
General Description: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
Essential Responsibilities:
Scheduling
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Schedules patient appointments, either by telephone or in person
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Provides information about clinic operations
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Obtains patient demographics on new patients and updates demographics on established patients.
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Answers telephone calls and distributes to the appropriate people.
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Prepares and enters healthcare providers’ schedules into the computer.
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Coordinates schedules as directed to patient requiring multiple services.
Check In/Check Out
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Greets patients as they come into the clinic for scheduled appointments.
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Accepts payments and writes receipts.
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Totals encounter forms and inspects the form for completeness and accuracy.
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Codes procedures and diagnoses.
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Ensures the resident and faculty signatures are on the encounter form and chart.
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Copies insurance cards and distributes to the appropriate people.
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Prepares encounter forms and billing packets for patients to be seen.
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May prepare and type daily deposits.
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Balances and closes cash box daily.
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Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
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Prints and faxes physician schedules to offices.
Filing and Organization
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Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
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Copies medical records for patients and other providers or facilities.
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Files patient charts.
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Prepares inactive patient charts for storage. Maintains log of charts in storage.
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Secures charts that have been sent to storage that are needed in the clinic.
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Replaces torn charts with new covers.
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Makes up new patient charts and/or packets of information
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Prepares new patient inserts for charts.
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Requests medical records from other facilities.
Referrals and Authorizations
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Talks to patients about financial accounts.
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Verifies insurance eligibility and primary care physicians for patients.
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Secures referrals to other providers for HMO patients.
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Secures referrals from PCPs for HMO patients to be seen in the clinic.
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Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
Miscellaneous
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Dispenses supplies as needed.
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Notifies appropriate person when supplies are low and need to be reordered.
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Types notes and letters for physicians as needed.
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Makes immunization cards as needed.
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Logs mail receipts according to University policy.
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Sorts and distributes mail.
All Areas
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Communicates with patients of all ages in a professional manner at all times.
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Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
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Enhances professional growth and development through in-service meetings and education programs.
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Maintains patient confidentiality.
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Performs related work as required
General Responsibilities:
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Performs other duties as assigned.
- Minimum Requirements (PSR):
Education: High School Diploma or GED required.
Experience: 0-3 years of professional work experience required. 2 or more years of experience in customer service preferred.
Licensure/Certifications/Registrations Required: None required.
- Minimum Requirements (Senior PSR):
Education: High School Diploma or GED.
Experience: 3-5 years of experience in customer service required, including at least 6 months in a clinical environment.
Licensure/Certifications/Registrations Required: None required.
Knowledge, Skills & Abilities:
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Good verbal and written communication skills
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Customer Service skills
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Interpersonal skills - able to work effectively with other employees, patients and external parties
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Proficient with the use of Microsoft Office tools
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
