Job Description:
The Patient Services Clerk in the NICU / Maternal Newborn Clinic is responsible for reception, communication and clerical duties of the unit in accordance with the organizational philosophy, policies and standards of the Royal Victoria Regional Health Centre.
Education:
Medical Office Administration Certificate / Diploma or Equivalent Program essential
Experience:
Office administration experience in a hospital environment or equivalent
Competencies:
- Computer literacy - Microsoft Office – essential
- Keyboarding skills – 50wpm – essential
- Current experience with Meditech, including registration, EMR, order entry and appointment scheduling an asset
- Current experience in the processing of physicians orders an asset
Other:
- Demonstrated commitment to customer service skills
- Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team
- Demonstrated ability to be flexible and adaptable to a changing work environment
- Demonstrated ability to prioritize and function effectively in a busy environment
- Demonstrated problem-solving ability and organizational skills
- Demonstrated ability to work independently and collaboratively as part of a team
- Demonstrated ability to function in a multi-task environment
- Demonstrates commitment to maintaining confidentiality
- Demonstration of commitment to ongoing learning
