Job Title: Operations Manager (Center Manager) – Thrissur & Palakkad
Location: Kozhikode, Kerala
Company: Birla Fertility & IVF – ARMC
Employment Type: Full-Time
About Us:
Birla Fertility & IVF - ARMC Cluster is a leading fertility center known for advanced reproductive treatments, patient-centric care, and state-of-the-art facilities. We are expanding our team and looking for dynamic professionals to manage our centers in Thrissur and Palakkad.
Job Overview:
The Operations Manager (Center Manager) will be responsible for overseeing the overall administration, patient experience, sales performance, and operational efficiency of the assigned center. The role requires leadership, strategic planning, and operational excellence to ensure the center meets its financial and service delivery goals.
Key Responsibilities:
Center Operations: Ensure seamless day-to-day operations, maintaining high service standards.
Sales & Revenue Management: Drive patient conversions, track revenue performance, and support marketing initiatives.
Patient Experience: Maintain high levels of patient satisfaction, oversee grievance handling, and ensure quality service delivery.
Team Leadership: Supervise and motivate the center’s staff, ensuring efficiency and productivity.
Compliance & Protocols: Ensure adherence to medical protocols, safety regulations, and company policies.
Inventory & Resource Management: Oversee procurement, pharmacy stock, and vendor coordination.
Doctor Engagement: Facilitate smooth coordination between consulting doctors and the center’s team.
Reports & Analysis: Regularly track and report key performance metrics, including OPUs, revenue, and expenses.
Qualifications & Experience:
Bachelor’s/Master’s degree in Healthcare Administration, Business Management, or a related field.
5+ years of experience in hospital/clinic administration, preferably in IVF or healthcare services.
Strong leadership, problem-solving, and interpersonal skills.
Ability to manage multiple tasks and drive business growth.
Proficiency in MS Office and experience in handling healthcare management systems.
Why Join Us?
Opportunity to work with a leading IVF network in India.
Competitive salary and performance-based incentives.
Professional growth in a dynamic healthcare environment.
Work with experienced professionals in fertility treatments and patient care.