Medical Office Administrator
Job Status: Full-Time
Location: Vaughan, Ontario
Reports To: Administrative Team Lead
About Us
Generation Fertility celebrates a team-based approach to providing an excellent, highly responsive and personalized care experience for every patient. Every member of our multi-disciplinary team is valued for playing a critical role in delivering this experience. If you want to be a part of our collaborative and supportive team, consider joining us!
Based out of beautiful and modern clinic facility in Vaughan, our staff enjoy a fulfilling work environment, with the support and tools to develop your career and grow professionally.
Your Role
The Medical Office Administrator reports to the Administrative Team Lead and works closely with the operations and the clinical teams. The position is responsible for managing the physician’s clinic, which involves booking clinic appointments, preparing for upcoming appointments, providing follow up instructions after the appointment, directing/forwarding incoming phone calls and emails, scheduling appointments and resolving patient inquiries. Regardless of the task at hand, the position’s main goal is to assist the physician in providing an excellent patient experience and to work efficiently with the rest of the Clinic.
Job Responsibilities:
- Answer incoming calls from patients during operating hours.
- Book clinic appointments for the patients.
- Confirm all physician appointments and ensure all documents are on file.
- Working closely with clinical team to assist patients with inquiries.
- Send patient referrals.
- Checking in patients for appointments, screening patients for COVID-19
- Medical reception coverage.
- Daily patient invoicing.
- Maintaining overall presentation of the clinic by ensuring that all rooms, including the washrooms, collection rooms and exam room are well-stocked and clean.
- Keeps EMR records up to date by scanning the patient file, test results and other documents and properly saving them in the patient’s electronic file.
- Creating new patient charts
- Ordering medications, kits, pamphlets, other medical supplies as well as participate in monthly and Year-End Inventory.
- Outgoing Mail, accepting deliveries
Experience / Position Requirements:
- 2+ years of Medical Administrative experience.
- Experience in preparation and reconciliation of OHIP billing information
- Experience with AbelMed and eIVF an asset
- A college diploma in the field of Medical Office or Business Administration.
- Computer savvy and proficiency in Microsoft Office/Suite.
- Generation Fertility is a multi-site corporation. There may be times you are requested to participate in assignments at other sites. Without causing undue hardship or significant personal inconvenience, Generation Fertility proposes a solid team approach to our availability regarding the needs and development of all our programs.
Skills:
- Ability to prioritize, organize workload and plan independently.
- Exceptional phone etiquette and interpersonal skills.
- Strong attention to detail and problem-solving skills.
- Strong written and verbal communication skills.
- Knowledgeable about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+)
- Commitment to patient centered care.
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
