Crisis Hotline Advocate (Monday - Friday, 3p -11p)

Fort Bend Women's Center • Full-time • Remote (United States) • $17 - $18 / hour • 2w ago

Are you dedicated to serving people experiencing a domestic violence or sexual assault crisis? Do you have an outgoing, energetic personality? If so, this might be an excellent career choice for you!

Job position training is two weeks in-person

Fort Bend Women’s Center has over 40 years of providing healing and hope to survivors of Domestic Violence and Sexual Assault in the Greater Houston Area. As United Way- Funded Partners, we aim to guide survivors as they heal from abuse. We equip them with the emotional, psychological, and practical skills and resources to create a hopeful, safe, independent life free of abuse. Our services are free of charge and open to ALL survivors of domestic abuse and sexual assault – regardless of gender, race, age, religion, sexual orientation, or identity – because we believe EVERY survivor deserves the chance to thrive. Therefore, FBWC provides outstanding and innovative programming that is brain health based.

The Crisis Hotline Advocate assists in carrying out the mission and goals of FBWC by providing high-quality emotional support, crisis intervention, information, and referrals to survivors of intimate partner violence, family violence and sexual assault.

An enthusiastic personality is a must because the Crisis Hotline Advocate is often the first point of contact in assisting those struggling to achieve self-sufficiency – it is a rewarding job that requires a great deal of optimism and self-awareness.

Employing a victim-centered, strengths-based, and trauma-informed perspective, the CHA establishes and maintains trust to build collaborative relationships that support clients’ self-determination and informed decision-making. The Client Hotline Advocate must report to work on time as scheduled because the Fort Bend Women’s Center shelter is operated 24 hours per day, seven days per week, and all team members must be on the same page to best address our clients' needs.

Crisis Hotline Advocate Skills

Be professional and abide by the agency's core values: Service, Passion, Integrity, Respect, Innovation, and Teamwork.
Stay on task and complete all job duties fully.
Answer the crisis line promptly, attentively, compassionately, and professionally.
Implement crisis intervention, safety planning (thoroughly conducted with all survivors), and
danger assessments as needed.
Provide advocacy, information, referrals, and resources.
Handle both crisis and non-crisis calls with equal attention and professionalism.
Review your own calls for errors and areas of improvement regularly.
Receive, document, and appropriately resolve Lethality Assessment Program (LAP) calls.
Receive calls from SANE nurses or other medical personnel and promptly dispatch the on-call
Hospital Accompaniment Response Team (HART) staff member.
Remotely screen visitors to ensure that abusers do not enter the property.
Respond promptly and attentively to live chats and hotline emails from survivors.
Assist survivors in finding temporary shelter.
Schedule appointments for case managers and intake staff on the web-based scheduling
system.
Enter client data and timesheets timely and accurately.
Consistently attend weekly hotline meetings.
Maintain proficiency with basic technology (Microsoft Office, email, databases, e-signatures,
live chat, video conferencing, etc.).
Be professional and abide by the agency's core values: Service, Passion, Integrity, Respect,
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor’s degree in social work or related field.
Minimum 2 years advocacy, counseling, or crisis intervention experience.
Crisis hotline experience (as an employee or volunteer) a big plus!
Strong organizational abilities and team participation skills.
Ability to work well with a variety of people from diverse backgrounds. · Excellent verbal and written communication skills.
Ability to maintain confidentiality.
Technology skills, including knowledge of Microsoft Office (particularly Excel).
Must be able to work in highly stressful, crisis-oriented situations. · Outstanding empathetic and listening skills.
Ability to work nonjudgmentally, problem solve and be proactive.
Have a valid Texas Driver’s License and carry auto liability insurance as required.