Customer Service Representative

Vitrolife Group • Full-time • Miami, FL, US • 4d ago

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.

Focus on patient experience, welcoming patients, getting patient information, collecting payments, assisting with the necessary paperwork, and fulfilling other customer service or administrative duties.

Duties And Responsibilities

Provide exceptional patient service to patients and clinics
Educate Patients on the available Igenomix North America & Canada tests and programs affiliated with clinic orders.
Respond to all email Requisitions to ensure information flows to the intended recipient
Maintain patient satisfaction by providing accurate and thorough information in a timely fashion
Liaise with various departments including Sales, Logistics, and labs to meet and exceed client delivery expectations
Properly document conversations, set realistic follow-up expectations, and deliver on every promise
Follow all required guidelines regarding patient privacy and confidentiality
De-escalate patient issues as needed, providing specific and concise details and critical facts
Perform other duties as assigned

Qualifications

Education Level & Experience:

High School Diploma
Minimum of 2+ years in a professional, customer service position, preferably in healthcare.
Minimum 1 year experience in phone etiquette

Knowledge, Skills, And Abilities

Computer literacy
Expertise in conflict resolution
Proficiency in problem solving
Strong active-listening and verbal communication skills
Advanced proficiency in Microsoft Office products
Entry level proficiency in Salesforces
Professional work ethic, confidentiality, and respect
Energetic, hardworking, and flexible
Organized with the ability to prioritize among competing tasks
Ability to work independently and demonstrate good judgment
Can-do attitude with the ability to work within a team

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization’s facilities.

Benefits

401(k) with Employer Match
Medical/Dental/Vision/ GAP insurance
Basic Life and AD&D
Short / Long Term Disability
Critical Illness and Accident Insurance
Employee Assistance Program
Flexible Spending & Health Savings Account
Paid Time Off
10 Paid Holidays

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.

We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.