Company Description
GBR Fertility Centre brings hope to individuals facing challenges in natural conception with over a decade of successful infertility treatments. The Centre offers personalized infertility care with a range of treatments including IUI, IVF, and ICSI, alongside necessary medical and surgical interventions and emotional support. GBR Fertility Centre is known for its openness and honesty in providing detailed information to patients about their conditions and treatments. Located in Chennai, GBR Fertility Centre boasts a success rate of over 70% in Assisted Reproductive Technology (ART) over the past decade.
Role Description
This is a full-time on-site role for a Customer Relations Executive located in Chennai. The Customer Relations Executive will be responsible for managing client relations, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks include handling patient inquiries, providing detailed information about services and treatments, scheduling appointments, and maintaining accurate patient records. The role also involves coordinating with medical staff to ensure seamless patient care and addressing any concerns or issues patients may have.
Qualifications
- Strong Interpersonal Skills and Communication skills
- Experience in handling Patient In Bound Calls, Client Relations, Customer Service, and Customer Satisfaction
- Ability to handle patient inquiries, provide detailed information and capture data in CRM Software
- Exceptional organizational skills and attention to detail
- Ability to work in a team and coordinate effectively with medical staff
- Prior experience in a healthcare setting is an advantage
- Bachelor’s degree in a relevant field or equivalent experience
