Our New Patient Scheduler will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and with the focus on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.
Essential Responsibilities:
- Timely answering of all telephone inquiries from potential new patients.
- Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
- Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
- Logs patient calls daily.
- Routes registration forms to appropriate contact at each location and/or business office representative.
- Maintains monthly log for new patient referral spreadsheet.
- Mail new patient packet to potential new patients when requested.
- Assists supervisor as needed.
- Maintains patient confidentiality.
- Other duties as assigned.
KNOWLEDGE AND SKILLS
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Soft skills must include empathy and compassion. Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.
Education and/or Experience:
- High School Diploma required
- Bilingual (Spanish) required
- 1-2 years patient contact/scheduling experience
- Demonstrated knowledge of HIPAA compliance and requirements
- Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs.
- Superior organizational and time management skills
Other Qualifications:
Must have working knowledge of healthcare regulatory and compliance policy (i.e., HIPAA). Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner. Excellent communication skills, both written and verbal, particularly around complex issues. High integrity, including maintenance of confidential information. Must be able to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency. Advanced computer skills (including, but not limited to spreadsheets, word documents, Internet and email). Experience with MS Word, Excel and ability to learning new computer programs. Shows initiative and enjoys working as a team in a fast-paced environment with strong attention to details.
We touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.
Why You'll Love Working Here – Our Amazing Benefits:
🌟 Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
👨👩👧👦 Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
🤱 Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
🌴 Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
💼 Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
💳 Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
💚 Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
🙌 Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
📚 Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
🧘 Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
💡 Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
🐾 Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
