The Regional Director, Operationsis responsible for the oversight of group care center operations in an assigned regional area. This role provides strategic leadership and drives revenue growth of assigned care centers. The Director works in collaboration with Physician leadership and support departments to ensure care centers deliver excellent care efficiently while creating a great work environment for the team. This role requires a high degree of leadership skills, independence, initiative, sound judgment, multi-site profit and loss management, and follow through on a wide range of sensitive and complex issues. The Director will work both remotely and travel to care and support centers to support both non-clinical and clinical operations in collaboration with the VPMA and VP of Operations.
This role will be required to travel to practice 2 - 3 times per week in the NJ area.
Job Duties Include:
- Assesses and manages the skill levels of current care center managers/administrators; leverages skilled care center leaders to assist in efficient operations.
- Identifies best practices within high-performing care centers; helps streamline operational tasks within all care center locations based on best practices.
- Establishes strong working relationships between care centers and functional support teams to provide professional support and operational leadership to care centers.
- Maintains a process of consistent accountability by providing effective leadership, direction, and oversight to care center managers; responsible for defining, tracking, and measuring care center manager/administrator competencies.
- Works in conjunction with Marketing to ensure patient satisfaction surveys are deployed and results are collected and analyzed.
- Creates actionable operational plans based on patient satisfaction survey feedback, including coordinating customer service training to enhance the patient experience, where applicable.
- Supervises office managers/administrators and other ancillary management staff.
- Maintains a working knowledge of industry trends, legislation, and regulatory standards related to care center operations.
- Assists care center managers in the preparation of annual budgets.
- Strives to meet expense expectations by helping drive utilization and compliance with group purchasing programs.
- Works in conjunction with Decision Support team to understand productivity and profitability trends within care centers; identifies downward trends and creates actionable plans to course correct.
- Responsible for early recognition of staffing, capital expense, and infrastructure needs throughout the care centers; reviews all capital expense requests made by care centers; recommends approval or denial of requests to Senior Executives.
- Works in conjunction with support teams to ensure care centers are compliant with OSHA, HIPAA, and CLIA requirements.
- Works in conjunction with implementation team to help onboard new practices/groups.
- Assists in the recommendation and procurement of capital equipment, as requested.
- Designs, recommends, implements, and assists in the orientation programs of physician practices, including on-site visits to help new care centers streamline referrals into the ancillary programs.
- Evaluates methods to help care centers enable seamless referrals to existing ancillary programs; makes recommendations to ease stream of referrals.
- Works with ancillary service care center managers to help solve/resolve operations, purchasing, and staffing concerns.
- Reports to C-Suite on performance, both volume and financial, of group-wide ancillary services and identifies root causes for volume and revenue increases and decreases.
- Facilitates educational opportunities to support management team and guides the development of new leaders within the organization.
- Encourages professional growth and fosters the ability for care center managers/administrators to improve skill sets, sharpen knowledge of compensation model(s), and organization’s preferred services and vendors.
- Efficiently and effectively communicates necessary strategic information and acknowledges all communication within 24-48 hours.
- Owns the creation, implementation, and knowledge transfer of action plans for care centers, as appropriate.
Education, Experience, & Desired Skills:
- Strong interpersonal skills.
- Demonstrated ability to communicate effectively, both verbally and written.
- Proven ability to establish and maintain effective working relationships with personnel across various facilities and functional areas as well as external entities.
- Proven and successful experience in prospecting and lead generation, leading to business revenue generation and increased productivity.
- Proficiency in Microsoft Office Suite.
- 5+ years of operations experience preferably in the healthcare industry
- Bachelor’s degree preferred
- Must live in a commutable distance to NJ market
Full Time Benefits Summary:
- Full time benefit-eligibility beginning the first of the month after hire
- Immediate 401(k) matching contribution with no vesting period
- Generous PTO offering with additional time off for volunteering
- Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $8 per pay
- Access to Axia providers at little to no cost through Axia’s medical insurance
- Axia-paid life insurance, short term and long term disability
- Free counseling for colleagues and family members, including parents and parents-in-law
- Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
