Aeroflow Health – Billing Patient Account Representative - Diabetes/Urology
Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity
Within Aeroflow, there are 4 main divisions: Urology, Diabetes, Mom & Baby, & Sleep. Each division specializes in a specific set of medical supplies aimed to treat a medical diagnosis or the symptoms of that diagnosis.
- Aeroflow Diabetes focuses on incontinence products such as CGM sensors & readers.
- Aeroflow Urology focuses on incontinence products such as diapers, underpads, and catheter supplies
- Supplies are shipped directly to more than 100,000+ patients a month across the nation who have medical insurance and a urinary incontinence diagnosis
- Aeroflow Diabetes is a leader in the CGM industry with a focus on outstanding customer service.
- Aeroflow Urology is a leader in the incontinence industry. With a focus on outstanding customer service, Urology has maintained a 4.9 out of 5 star average on over 7000+ Google reviews
- The Urology Billing team specifically addresses denied claims that are sent to insurance for payment, provides medical documentation to insurance carriers, addresses insurance audits, and so much more
Your Primary Responsibilities
We are currently seeking a Diabetes/Urology Billing Patient Account Representative. Please note you could be placed in either our Diabetes division or our Urology division.
The duties and responsibilities for this role include:
- Analyzing insurance claim processing & patient responsibility
- Researching account balance discrepancies
- Evaluating & applying credit memos
- Approving & releasing patient statements
- Applying account holds
- Making and receiving calls with a professional demeanor
- Understanding reimbursement policies
- Comfort with technology
- Monitor reports to identify trends, concerns, and/or areas of improvement
- Discuss findings with the potential of reporting up to management
- Performs other duties as required
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
- Compliance is a condition of employment and is considered an element of job performance
- Maintain HIPAA/patient confidentiality
- Other job duties assigned
Required Qualifications:
- 2 years recent work history
Desired Qualifications:
- Bachelor’s degree from accredited university (any field)
- Prior work experience in healthcare or health insurance
- Prior work experience in healthcare billing is a plus
What We Look For
We are looking for a highly motivated, talented individual with the following qualities:
- Detail oriented & critical thinker
- Excellent customer service skills
- High level of organization
- Strong decision maker
- Strong communicator
- Flexible and adaptable
- Empathetic, compassionate, inclusive
What to expect in the first 30 – 60 days: - First 30 days you will be training on:
- 4 major internal programs
- Basic & complex strategies for resolving a insurance claim denial
- Key metrics & KPI’s
- Compliance rules & regulations
- Training is a combination of modules + one on one with supervisors and billers
- After 30-45 days, you will be responsible for working an assigned billing report independently, answering phone calls independently, as well as the attending and contributing to the following meetings:
- Frequent one on one prioritization and Q&A sessions with supervisor
- Weekly all team meetings with all Urology/Diabetes Billing members
- Bi-monthly meetings with relevant support teams as needed
- Expect about 25% of your time to be spent collaborating; 75% of time to be spent working independently
Compensation: $21 an hour
What Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
- Family Forward Certified
- Great Place to Work Certified
- 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
