Summary: The Community Health Worker – Infant Mortality will primarily be assisting patients with the social determinants of health within our clinic. This CHW position will focus primarily on assisting pregnant and post-partum women with an emphasis on decreasing infant mortality. The position will assist patients through a variety of methods, including clinic visits, phone visits, and home visits. CHW's will work closely with medical providers, staff, and other agencies to improve patient care and outcomes.
Reports to: Women’s Health Program Manager
Manages: No
Dress Requirement: Business Casual
Work Schedule
Monday through Friday during standard business hours
Times are subject to change due to business necessity
Non-Exempt
Requirements
- Any combination of 3 years health/social services experience and/or education
- Verifiable good driving record and reliable transportation
- Background check and fingerprinting
- Bilingual (Spanish/Somali/Nepali) encouraged to apply
Key Responsibilities
- Help to address patient social needs through phone visits, in person visits, and home visits. Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
- Follow-up with patients about health management/care plans with both patients and providers. Help patients understand their plan of care.
- Call patients who miss appointments or are due for needed medical care to get them into the clinic for needed care.
- Link patient to resources to help in management of chronic health conditions as needed.
- Help patients with insurance application and track completion.
- Document activities, service plans, and results in an effective manner while adhering to the policies and procedures in place
- Work collaboratively and effectively within a team
- Establish positive, supportive relationships with participants and provide feedback
- Facilitate communication and coordinate services between providers
- Motivate patients to be active, engaged participants in their health
- Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
- Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff
- Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations
- If bilingual, provide interpretation for patients.
- Other duties as assigned
Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:
- Mobility = ability to easily move without assistance
- Bending = occasional bending from the waist and knees
- Reaching = occasional reaching no higher than normal arm stretch
- Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
- Pushing/Pulling = ability to push or pull a normal office environment
- Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
- Hearing = ability to accurately hear and react to the normal tone of a person’s voice
- Visual = ability to safely and accurately see and react to factors and objects in a normal setting
- Speaking = ability to pronounce words clearly to be understood by another individual
