Researcher

InfoVision Inc. • Contract • Dallas, TX, US • 2w ago

Job Title: CX Researcher

Location: Dallas, TX

Duration: Long-term

Responsibilities:

Behaviour Health/FCN and Specialty Care/Women’s Health
Researchers will work on digital products, onsite clinics/hospitals/in-home with customers, etc., to deliver products and services for customers, staff/employees, and providers.
The research team serves our customers by understanding their POV through qualitative and quantitative research methods.
These new candidates be focused on digital products and services.
Any candidate must have the ability to work across the double diamond (they should be familiar) with heavy emphasis on the Discover and Define realms.
Discover and define will entail going broad with the team to conduct early research leveraging multiple methods such as conducting customer interviews, doing onsite ethnography, etc.
The Define phase involves synthesizing these findings to inform decision-making, develop personas, and create journey maps, key pain points, moments that matter, etc.
The researchers will collaborate with design during the Design and Deliver phases to provide testing capabilities to help iterate from wireframes to final assets.

Additional skills for researchers:

Strong executive presence and the ability to present to executives as needed
Teachable demeanour
Proactivity and ability to make decisions independently
Strong collaboration skills across disciplines (product management, development, clinical staff, etc.)
Ok with ambiguity and willingness to seek out answers instead of waiting for answers to find you.
Medical industry experience would be helpful, but not a requirement.

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