ESCO Life Sciences: Field Service Engineer Medical Division
Come Join Our Team!!!!
ESCO Lifesciences Group is a world-leading life science company with a diversified portfolio and sales of more than 180,000 scientific equipment in over 100 countries since 1978. As a manufacturer of laboratory, biopharma equipment, and IVF medical devices, ESCO offers tailored solutions that fit the needs of laboratories in various industries.
ESCO contributes to meet the challenges of the 21st century with a diverse range of business units. The company continuously innovates its products to help the clinical and industrial laboratories achieve successful conclusions in research and development, quality control, and analysis. We continue to provide reliable world-class equipment to help pharmaceutical companies make their products safer and more cost-effective.
ESCO Technologies Inc is the US subsidiary of ESCO Lifesciences Group, based in Horsham, PA. We are a cohesive team of 15 people, who are managing ESCO Lab and Medical division in the US, based on teamwork, in relatively informal and progressive setting. We are nimble to adapt to changing environment, and each individual contribution make a profound impact in company performance.
We are looking for Service Engineers, whose mission is to ensure that our customers have a superior experience with our IVF Medical products. Candidates shall possess superlative customer facing skills, and being adept in hands-on problem solving, providing technical support & training, manage schedule & inventory, provide design feedback, and a sense of adventure to travel & discover new things. This position is primarily based on traveling across US by flights. Location: Horsham, PA
Job Responsibilities:
- 90% travel across US, (occasional International) to install, test, service, and market our products.
- Solve technical issues on-line and on-site to ensure customer satisfaction in our products.
- Support our sales team on technical inquiries, and able to offer the most suitable products.
- Troubleshoot and diagnose mechanical and electrical issues using schematics and precision measuring instruments.
- Provide product and service training so customers are confident with our products.
- Inspect and test the products in warehouse prior to shipment, for smooth installation.
- Organize the units that require in-house testing and rectification, to be shipped timely.
- Organize and identify inventory of replacement parts and order stock, to ensure smooth operations.
- Maintain a complete service log to keep track on service issues.
- Communicate directly with factory, issue Defect Reporting Form, and track parts shipment.
- Analyze and quote proper replacement parts. Manage, send, and keep track of ordered parts.
- Perform and/or supervise hands-on installation, preventive maintenance, and rectification.
- Attend trade shows to sell IVF medical equipment based on technical knowledge and field experience.
- Ensure compliance with safety standards and regulations while performing field service tasks.
- Other projects/duties as assigned.
Qualifications:
- Bachelor’s degree in biomedical, electrical, or mechanical engineering.
- Knowledge of life science applications and laboratory equipment.
- Possess valid US passport, driver’s license, and credit card for traveling.
- Being able to lift 50+ pounds.
- Able to work in a team-based environment and help other team members in need.
- Organized, enthusiastic, self-motivated, willing to do what it takes to get the job done.
- Possess superb customer service skills and follow-up with open issues until they’re settled.
- Able to pass the substance and background check.
EOE
Job Type: Full-time
Pay: $53,643.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person
