Entity: WELL Health Clinic Network
Position: Clinic Manager
Type: Full-Time – Temporary maternity leave contract (12-14 months)
Start Date: February 2025
Location: Derm Lab
Salary Range: $65,000 - $70,000 per annum
About the Company:
WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 180+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, dermatology, internal medicine, kinesiology, sleep apnea treatment, Botox procedures, and women’s health services. WELL Health exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions, and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit: www.well.company, wellclinics.ca
Position Summary:
The Clinic Manager is responsible for coordinating and overseeing the activities within the dermatology clinic, ensuring the clinic's overall success, including financial performance and the delivery of high-quality and safe healthcare services. The Clinic Manager will actively lead their team, create efficient operations, and ensure a positive patient experience.
You have:
- Previous experience in healthcare management, business administration, or a related field.
- Minimum 2 years experience in a medical management position.
- Strong understanding of medical billing and EMR systems.
- Excellent communication skills, both verbal and written.
- Strong leadership and team management abilities.
- Financial acumen and experience with budgeting and billing.
- Thrive in fast paced environments and are able to adapt to new challenges.
- Problem-solving skills and the ability to implement effective solutions.
- Knowledge of healthcare regulations and compliance requirements.
- Technical proficiency with relevant software and tools.
- Empathetic and know how to build trust with the team and patients.
- You are passionate about skin and skin health!
What you will be doing:
- Operational Management: Ensure smooth clinic operations for medical and cosmetic dermatology through efficient processes, proper staffing, and optimal patient flow. Flexibility to jump in where needed and lend a hand.
- Workforce and Culture Management: Foster physician satisfaction, build MOA engagement, and cultivate a resilient, team-driven culture.
- Patient Experience and Compliance: Improve patient satisfaction, maintain compliance with regulations, policies, and internal standards.
- Problem Solving: Resolve operational challenges, implement new technologies/process improvements, and ensure compliance with local regulations.
- Strategic Planning: Develop plans to meet long-term clinic goals, manage staff responsibilities, and encourage professional development.
- Technical Proficiency: Comfort with Outlook, Teams, Word, Excel, and Accuro EMR.
- Financial Oversight: Meet EBITDA targets by adapting staffing and other expenses. Ensure accurate and timely billing.
- Billing and Insurance: Manage medical billing processes. Ensure accurate billing, rejections, remittance, and collection of payments, and address patient inquiries regarding invoices.
Schedule:
- Monday to Friday
- 40 hours per week
What we offer:
- Paid vacation, sick days, family days, WELL day, and volunteer hours
- Extended medical benefits
- Employer paid on-site parking
- Discounted medical grade skincare and cosmetic treatments
- Paid lunch breaks
- Wellness programs
- WELL University programs
- Company events
- Happy and inclusive work environment.
- A collaborative and supportive team
- Opportunities within the WELL Health Clinic Network family for growth and ability to manage different clinics or work in head office in future
The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.
WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!
WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.
Want to read more about us? Visit: https://stories.well.company/
