SUMMARY
Reporting directly to the SVP of Client Success, as a Strategic Account Executive, you will be responsible for managing and growing our most critical client relationships. This role requires a blend of strategic thinking, relationship management, and sales acumen. You will work closely with key stakeholders within our clients’ organizations to understand their needs, develop tailored solutions, and ensure their continued satisfaction with our products and services.
Please email careers@winfertility.com to apply.
ESSENTIAL FUNCTIONS
Critical features of this position are listed below and may be revised, updated or reassigned at management’s discretion in accordance with business needs or other factors.
- Account Management: Develop and maintain strong relationships with key decision-makers and influencers within assigned strategic accounts to drive client retention and satisfaction. This includes client, consultant/brokers and network partners.
- Strategy: Create and execute strategic account plans to drive growth and meet or exceed revenue targets.
- Client Solutions: Understand client business objectives and challenges, and propose customized solutions that address their needs and align with our company’s offerings.
- Negotiation & Closing: Lead complex sales cycles, from initial contact to contract negotiation and closing, ensuring favorable terms for both the client and the company.
- WIN Product Expert: Become an expert in the WIN product offerings, set-up options and network relationships, minimizing reliance on subject matter experts in other teams
- Collaboration: Work closely with internal teams including product management, marketing, and customer support to ensure a seamless client experience and address any issues that arise.
- Market Intelligence: Stay informed about industry trends, competitive landscape, and market opportunities to effectively position our solutions.
- Reporting: Become an expert in delivering WIN data, driving insights into utilization and trends showing the ROI we deliver to clients. Ensure timely delivery of key data such as annual reports and QBR’s.
- Salesforce accuracy: Provide regular updates on account status, sales forecasts, and strategic initiatives to senior management. Ensure all accounts have accurate client information including contacts and opportunities.
- System efficiencies: Strong working knowledge of all WIN systems utilized by the Client Success team. Maximize utilization of these systems to drive the most efficient resolution to client inquiries and management. This includes but is not limited to ATS, Trackit,and Linksquares.
- Escalations: Be informed of all member and client escalations providing support and guidance to the client success consultant and other internal team members to drive quick and efficient resolution.
- Process improvement: Be a stakeholder in driving process improvements that benefit the experience of all our clients
- Financial Stakeholder: Minimize process exceptions & escalations, instead partner with your support teams to find solutions for the client within our existing workflows.
- Perform other duties and projects as assigned
- Ability to travel up to 20% of the time for on-site client meetings as needed
MINIMUM QUALIFICATIONS
- 10+ years of client account management experience or other healthcare expertise such as network or consulting experience
- Bachelor’s degree in business or healthcare or equivalent work experience
- Highly skilled in Windows and Google suite of products in addition to Tableau and Salesforce
KNOWLEDGE, SKILLS AND ABILITIES
- Strong understanding of the family informing industry, with the ability to translate that knowledge into actionable sales strategies.
- End to end sales expertise
- Exceptional communication, negotiation, and presentation skills.
- Ability to analyze complex client needs and develop effective solutions.
- Proven ability to work independently and manage multiple priorities in a fast-paced environment.
- Demonstrated analytical and data analysis skills
- Demonstrated leadership skills
- Ability to multitask, work in a matrixed environment, analyze information, and drive multiple projects
ABOUT WIN
For over 27 years, WIN has been the leader in family-building benefits management. As the largest fertility benefit management company in the U.S., WIN offers inclusive solutions for employers, health plans, and individual patients. Our services include integrated fertility management, medical treatment, pharmacy, reproductive genetics, surrogacy, and adoption and a complete suite of Family Wellbeing programs, from preconception, fertility, maternity, early childhood development, menopause/andropause and caregiving. With a mission to help families live their best lives, WIN connects members with our top network providers, advanced technology, and compassionate emotional support.
Our unique care model includes 24/7 access to experienced nurse care advocates specializing in reproductive endocrinology, maternity, menopause and more, ensuring seamless support throughout their unique journey.
BENEFITS AND PERKS
- Health & Wellness: Medical, dental, vision, life, and disability insurance; HSA with monthly contributions; FSA options.
- Retirement: 401(k) with company match.
- Time Off: Paid vacation, sick leave, and holidays.
- Additional Perks:
- Employee Assistance Program.
- Free fitness center and parking (main office).
- Transit account and pet insurance.
- Exclusive access to WIN Perks and Plum Benefits.
Join WIN and make a difference in the lives of families while advancing your career in a collaborative, innovative, and results-driven environment.
