The Lead Front Office Coordinator in Wesley Chapel is responsible for overseeing the daily operations of the front office, ensuring excellent customer service and supporting the administrative functions of the organization. This role involves managing client interactions and coordinating various administrative tasks to facilitate smooth and efficient office operations.
Leadership and Organization:
• Advises Office Manager on operational matters affecting RMG; recommends a solution as appropriate; implements as approved
• Demonstrates ability to deal directly with other department leaders at the clinic to build consensus, establish trust, and foster a positive culture
• Coordinates and oversees special projects and educational events
• Liaises with Administrative Services Manager and external IT Companies to investigate, determine, and assist in solving the nature of software and hardware issues
Front Desk Responsibilities:
• Greet and assist patients, visitors, and employees in a courteous and professional manner.
• Collect insurance information and co-payments from patients.
• Answer live calls, assist in PracticeEdge messages, and NPS chat daily as able.
• Manage physicians' calendars and coordinate appointments, meetings, and events.
• Monitor and manage office supplies, ensuring timely reordering and budget adherence.
• Provides coverage for the Medical Records Coordinator when needed.
Education / Experience Requirements:
• High School Diploma required.
• Minimum 2 years’ experience working in an office setting, Medical background a plus.
• Ability to access, input, and retrieve information from a computer.
• Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.)
• Ability to remain calm in stressful situations.
• Ability to communicate accurately and concisely.
• Excellent interpersonal skills.
• Must be a team player.
Inception offers fantastic benefits to our team (Family members):
- FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
- Adoption assistance and fertility benefits
- Maternity and paternity/partner paid leave
- 401k with generous match
- 11 Company-paid holidays (1floating holiday)
- PTO starting at 18 days/year
- Family member recognition program
- Continuing education/professional development reimbursement and time off
- Family member referral program
