Our Receptionist at the Reproductive Science Center of New Jersey - Eatontown location, will ensure the front desk operates with efficiency, accuracy, and professionalism. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries.
Hours are Monday - Friday from7 a.m. - 4:00 p.m., rotational weekend coverage will be required. Rotating satellite coverage to Toms River and Lawrenceville will be needed.
Essential Responsibilities:
- Demonstrates 100% commitment to exemplary customer service that results in a positive, seamless patient experience.
- Works collaboratively with physicians, clinical team members and other office employees, provides information and assistance to clinic patients.
- Complies with applicable regulations and laws, adheres to the policies, procedures and rules of the practice, follows front desk protocols and standard operating procedures, and complies with all safety policies.
- Schedules and coordinates all types of patient appointments accurately using our EMR and billing systems concurrently.
- Responds professionally and timely to phone and email correspondence from patients and practice staff.
- Maintains and updates current information on physicians’, coordinators’, nurses’ and other specialists’ schedules, ensuring that patients are scheduled properly.
- Provides timely and accurate information to patients regarding future appointments and scheduled procedures.
- Escorts patients to appointments as required.
- Collects payments in accordance with our policies.
- Other duties as assigned.
Required Education/Experience:
- High School Diploma or equivalent; Bachelor’s degree preferred
- Minimum of one year of administrative medical office experience required
- Experience with Electronic Medical Record (EMR) system strongly preferred
What we offer you!
- Outstanding benefits including health, vision and dental packages, HSA or FSA options, and Life and Disability Insurance
- 18 days of accrued PTO in addition to 11 paid holidays (1 floating holiday)
- 401(k) Retirement Plan with company match
- Adoption assistance and fertility benefits
- Employee Assistance Programs
- Recognition program
- Continuing education/professional development reimbursement and time off
- Referral program
- We provide a great, family work environment with internal growth opportunities
