We have a need for an empathetic Patient Care Coordinator to fill a full-time position. This is an exciting and challenging position with a practice that continues to grow in The Woodlands. If you meet the criteria below, we look forward to receiving your application!
What the position entails:
· In coordination with other team members, interacts with and proactively reaches out to patients, to ensure excellent customer service and a seamless patient experience.
· Able to articulate information of medical nature, including but not limited to explanation of hormone medication, injections, medical testing, and surgical procedures.
· Acts as the main point of contact for assigned patients/couples up through the time patient is started on medications.
· Coordinates with outside physicians who are using CRM laboratory and retrieval services, ensuring all necessary documentation, orders and consents are received prior to treatment cycle.
· In coordination with other team members, reviews patient records to ensure they are complete, determines whether tests ordered have been completed, arranges for any missing or new necessary lab tests to be completed, and ensures patient records are accurate and up to date.
· In coordination with other team members, ensures all pre-cycle testing and procedures are complete, proactively remaining in contact with patient through pre-cycle process.
What you'll need:
- High School Diploma or equivalent required; Bachelor's degree preferred
- Medical Assistant experience strongly preferred
- Minimum of one year of Administrative experience in a Medical Office is preferred
- Experience with Electronic Medical Record (EMR) system strongly preferred
What we offer you!
- FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
- Adoption assistance and fertility benefits
- Maternity and paternity/partner paid leave
- 401k with generous match
- 11 Company-paid holidays (1 floating)
- PTO starting at 18 days/year
- Family member recognition program
- Continuing education/professional development reimbursement
- Family member referral program
