Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Admissions Clerk is responsible for performing reception, registration, and clerical duties associated with patient admissions for inpatient, outpatient, and emergency room services. This role involves obtaining accurate demographic, billing, and clinical information, ensuring appropriate documentation, and maintaining communication with internal and external stakeholders to facilitate the admissions process.

Essential Functions

Perform patient registration for scheduled and unscheduled admissions, outpatient procedures, and ER services
Obtain and verify patient demographic, billing, and insurance information, ensuring accuracy and completeness
Distribute and explain forms, documents, and educational handouts to patients or their caregivers
Coordinate with physician offices, nursing units, and other departments to facilitate the admissions process
Verify insurance benefits and obtain pre-certifications/authorizations as required
Collect co-pays, deductibles, and other payments, and provide financial counseling referrals when necessary
Maintain accurate records of all patient interactions and document actions taken to resolve patient inquiries
Participate in call rotations as scheduled to provide coverage for the admissions desk
Ensure compliance with hospital policies regarding patient confidentiality and HIPAA regulations
Maintain a clean and organized workspace, including sanitizing telephones and workstations
Assist with other administrative duties as assigned by the Admissions Supervisor

Knowledge/Skills/Abilities/Expectations

Excellent communication and customer service skills
Strong attention to detail and accuracy in data entry
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Basic knowledge of insurance verification and billing processes
Ability to manage multiple tasks and work under pressure in a high-stress environment
Strong organizational and time management skills

Qualifications

Education

High School Diploma or equivalent required

License/Certification

None

Experience

Previous experience in a hospital or medical office setting preferred
Ability to work effectively under minimal supervision in a fast-paced environment

Watertown Regional Medical Center

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