Company Description

Tripod Fertility Centre is a fertility, obstetrics, and gynecology clinic committed to improving the patient experience. We’ve created a beautiful, welcoming space that balances technology and medicine, and more importantly, hand picked a team filled with experienced, passionate, and kind individuals. The type of people who care deeply about their patients and go above and beyond to ensure they feel cared for every step of the way. This is what sets us apart.

We strongly encourage applications from individuals who identify as Indigenous, racialized, having a disability, and/or as members of gender and sexually diverse communities. We value intersectional identities and welcome those who can contribute to the diversification of perspectives and experiences within our team.

Job Overview
Tripod Fertility is seeking a detail-oriented and highly organized Lab Coordinator to join our Andrology and Embryology team. This role serves as the central point of coordination for laboratory operations, supporting both clinical and administrative functions. The Lab Coordinator will be responsible for managing communications with patients, vendors, and external partners; coordinating the secure transfer of gametes and embryos; maintaining accurate data entry within electronic medical records and registries; and supporting quality assurance, inventory management, and accreditation readiness activities.

The ideal candidate thrives in a fast-paced environment, demonstrates exceptional communication and problem-solving skills, and is committed to maintaining confidentiality and delivering high-quality patient care. This position offers the opportunity to work collaboratively with a multidisciplinary team while ensuring that laboratory processes run smoothly and efficiently.

Responsibilities

A. Administrative support

Handle day-to-day administrative tasks, including managing phone calls, emails, scheduling meetings and correspondence.
Assist in the preparation of reports, presentations, and other documentation.
Coordinate internal and external appointments and events related to the embryology team.
Ensure specific patient interactions are documented and updated in the electronic medical record (EMR) system.
Serve as the primary point of contact and communicate with patients, vendors, and external partners, providing information related to administrative matters and addressing inquiries as required.
Ensure professional and clear communication in all interactions.
Maintain data collection sheets for statistics and BORN CARTR registry.

B. Management of receiving and dispatching of gametes and embryos.

Coordinate effectively and maintain confidentiality and handle sensitive information with care.
Respond to initial inquiries from patients or their representatives.
Provide information about the process and requirements.
Collect relevant documents, consent forms, and any legal agreements.
Review all documents related to the shipping of gametes and embryos from external facilities.
Make all paperwork ready for receiving the shipment of gametes and embryos from outside clinics.
Prepare necessary documents for dispatch of gametes and embryos to outside clinics.
Arrange the pick-up of the shipping tank.
Keep track of all incoming shipments and outgoing shipments.
Act as the point of contact between nursing, third-party and embryology, facilitating communication and addressing any concerns or questions to the lab director.

C. Quality control:

Assist in equipment preventive maintenance.
Participate in the lab plan to assure continual accreditation readiness.
Support quality assurance activities within the lab.
Participate in the annual cryo-storage audit.
Assist in maintaining a clean and organized laboratory environment, ensuring that all areas meet safety and hygiene standards.

D. Inventory management:

Assist in regularly tracking and updating the inventory of lab supplies.
Assist in generating purchase orders (POs) for ordering consumables and placing orders based on the embryologists’ instructions.

Qualifications

A. Knowledge Requirements:

Bachelors of Science Degree or related Laboratory Science

B. Skill Requirements:

Strong capability to clearly convey information both verbally and in writing.
Demonstrate ability to work effectively with others, fostering cooperation within the team.
Ability to manage multiple tasks simultaneously while prioritizing essential duties.
Organizational skills with an emphasis on managing time efficiently and maintaining attention to detail.
Ability to work autonomously as well as collaboratively in a team setting.
Capacity to perform efficiently and maintain focus in a fast-paced, high-pressure environment.
Experience using electronic medical records for accurate data entry and record-keeping.
Strong working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

C. Additional Required Abilities:

Maintain a positive outlook and a strong dedication to delivering high-quality care to patients.
Ability to take initiative and work proactively without constant supervision.
Maintain strict confidentiality and always protect the privacy of sensitive information.
Demonstrated ability to think critically and effectively resolve issues as they arise.
Consistently display empathy and maintain a friendly yet professional demeanor in all interactions.
Ability to work effectively and respectfully with individuals from a wide range of backgrounds.

Job Types: Full-time, Permanent

Pay: $42,000.00-$52,000.00 per year

Benefits:

Company events
Dental care
Extended health care
On-site gym
On-site parking
Paid time off
Vision care
Wellness program

Education:

Bachelor's Degree (preferred)

Work Location: In person

Tripod Fertility

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