Location: The Lister Fertility Clinic at The Portland

Hours: Full time, 37.5 hours per week

Shifts: Monday – Friday, 0800 - 1600

Permanent

Salary: £30,484 per annum + excellent benefits

We’re looking for an Administrator to support the Lister Fertility Clinic at The Portland. The post holder will support the nursing team to ensure the smooth running of the clinic, assisting couples and single patients undergoing fertility treatments and be responsible for timely handling of medical notes. You will maintain effective communication channels between patients, staff and satellite services. Maintain the highest standard of clinical practice and patient care.

Please note, previous administration experience within a Fertility Clinic is essential.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What You’ll Do

Answering the nursing phone line, managing non-clinical queries and appointment changes and escalating clinical queries ensuring patients are supported in a timely manner
Scanning and uploading and archiving medical records
Sending initial consent forms and emails to patients and partners in order to start treatment
Assist senior staff in the co-ordination of activities within the Unit
Liaise with clinicians, nurses and paramedical staff to enhance patients’ treatment and care.
To help maintain the clinical area so that it is safe and welcoming for patients, visitors and staff
Assist with maintaining all stores and equipment; requisitioning supplies, repairs and replacements as required
Be aware of current nursing practice and keep up-to-date in line with the HCA International and HFEA guidelines
To enter patient information and treatment cycles on the computer and maintain and update as required
Resolve complaints where possible and/or escalate to the LFCP Manager or senior staff if necessary

What You’ll Bring

Previous Administration experience within a Fertility Clinic is essential
Computer literate
Excellent communication skills

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Benefits

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
Private Healthcare Insurance for treatment at our leading hospitals
Private pension contribution which increases with length of service
Season Ticket Loan and Cycle to Work scheme
Group Life Assurance from day one
Critical illness cover
Enhanced Maternity and Paternity pay
Corporate staff discount for all facilities including Maternity packages at The Portland
Comprehensive range of flexible health, protection and lifestyle benefits to suit you
Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values

Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

The Lister Hospital

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