Description - **Spanish-Speaking candidate PREFERRED**

Welcome callers to ARC Fertility by listening to their needs, providing them with options, answering their questions, and helping them navigate the financial process.
Assist new patients by communicating ARC Fertility treatment service package options, financial options, and available pricing
Work in the Salesforce platform to pull up specific clinics, share their treatment packages with patients, provide employer member benefits, and guide the patient through their options
Function confidently independently yet also collaboratively as a “can-do” team player
Follow-up on new lead (web forms and calls)
Follow a strict follow-up schedule for each patient to support patient engagement
Review and process incoming ARC program applications
Prepare patient contracts and packages
Liaise between the patient and fertility clinics to facilitate the time-sensitive patient journey
Address patient inquiries urgently to expedite their time to treatment and to enhance customer satisfaction
Run loan applications, provide treatment costs, billing, and collection information
Communicate with the patient’s clinical team regarding patient requirements and recommended treatment options
Utilize ARC’s contact management system (CRM) to record details of patient calls, clinic interactions, transactions, and sales information
Provide feedback on the patient services process to help improve flow and efficiency

Skills

healthcare industry, medical insurance, service-oriented, medical billing, epic, medical scheduling, Customer service, Health care, Customer interaction, communication and leadership skills, communication and writing skills, communication and people skills, Administrative support, Call center, Data entry, Clerical, Microsoft office, Patient information, Navigation, Customer service skills, Inbound call, Typing, Supervisory skills, Client services

Additional Skills & Qualifications

Bachelor’s Degree preferred, or equivalent related work experience
Minimum of five years’ experience with three years of patient interaction experience and/or minimum

of three years of call center customer service experience

Pay And Benefits

The pay range for this position is $32.00 - $32.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cupertino,CA.

Application Deadline

This position is anticipated to close on Feb 10, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems

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