Job Details

Working Title: Compliance Coordinator
Job Class: Office and Administrative Specialist, Intermediate
Agency: Social Work Board

Job ID: 90513
Location: St. Paul
Telework Eligible: Yes/hybrid
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 12/02/2025
Closing Date: 12/09/2025
Hiring Agency/Seniority Unit: Social Work Board / Social Work Board-AFSCME
Division/Unit: Board of Social Work
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
Classified Status: Classified
Bargaining Unit/Union: 206 - Clerical/AFSCME
Work Area: Board of Social Work
FLSA Status: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

The Minnesota Board of Social Work ensures residents of Minnesota receive quality social work services by establishing and enforcing professional standards. The Board keeps Minnesotans safe by 1) licensing qualified social workers, 2) investigating and resolving complaints when services do not meet standards, and 3) providing outreach and education. The Compliance Coordinator will coordinate the Board's complaint resolution and compliance processes and perform special projects and other duties as assigned. Responsibilities include but are not limited to:

Process incoming complaints and monitor compliance with disciplinary orders and corrective action agreements
Coordinate and process non-compliance referrals from the Licensing Unit, including required license late fees, noncompliance with license renewal requirements, and noncompliance with continuing education audit processes for licensees, licensing supervisors and CE providers
Coordinate Compliance Panel meetings and upload needed documents to the BOSW secure meeting site
Respond accurately and professionally to inquiries from Board members and staff, health professionals and organizations, applicants and licensees, employers, and the general public
Other duties include creating and managing files, preparing and mailing correspondence, entering data in the Board's database, posting notices on the Board web site, scanning and completing reports

This position may be eligible for a hybrid telework arrangement after orientation and training are completed. With a telework agreement, onsite attendance will be required at 50% of time or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy for details.

Qualifications

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Knowledge of communications sufficient to read, explain, and interpret a variety of materials; compose correspondence with accurate spelling, grammar and punctuation; and to communicate effectively with internal and external customers, including the ability to accurately handle confidential data.
Customer service skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e-mail and other written correspondence and effectively communicate and elicit information with tact and diplomacy.
Ability to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.
Spreadsheet skills sufficient to effectively use spreadsheet software applications such as Microsoft Excel to create, enter, compile, store and retrieve data in a variety of reports.
Skills in word processing sufficient to effectively use word processing software applications such as Microsoft Word to construct and type letters, memos, reports, and minutes of meetings that are grammatically correct, in proper format and free of spelling errors.
Skills in data entry sufficient to enter data into specific fields or into a database management system.

Preferred Qualifications

Experience providing administrative support including processing applications, forms, complaints, etc.
Knowledge about state regulations, policies, and procedures regarding health occupation regulation.
Demonstrated attention to details and accuracy sufficient to maintain files in orderly fashion according to policies and procedures and to follow compliance guidelines.
Ability with training to have a working knowledge of the Minnesota Government Data Practices Act, Minnesota Statute Chapter 214, Minnesota Statute 13 and 13D, and the Board's Practice Act MS 148E.
Ability to establish priorities and work independently.
Ability to organize information and materials into logical and comprehensive summaries and reports.
Ability to multi-task and work in a fast-paced environment.

Physical Requirements

Ability to work in a seated or standing position for extended time periods.
Ability to regularly use phone and computer for extended time periods.
Ability to move/lift items of up to 25 pounds at times.

Additional Requirements

Successful applicants must pass a criminal background check through American DataBank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring processes.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Youa Yang at youa.yang@state.mn.us. If you have questions about the selection process, contact Nella Austin at nella.austin@state.mn.us or 651-201-8005.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nella Austin at nella.austin@state.mn.us.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

State of Minnesota - Social Work Board

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