Position Title: Telehealth Nurse

Work Location: Woodlands, TX 77380

Assignment Duration: 5+ months

Work Schedule: Monday – Friday, 7am-4pm CST

Work Arrangement: Remote (with mandatory onsite attendance for all meetings & trainings in The Woodlands, TX)

Position Summary:

The Remote Oncology Triage Nurse provides telephonic triage services, assessing patient needs and collaborating with qualified staff to ensure appropriate care.
This role involves documenting all care elements in the patient's medical record and accurately identifying high-risk conditions, providing patient education and directing additional care to appropriate resources if necessary. This pivotal role supports our organization's Compliance Program, including the Code of Ethics and Business Standards, to ensure patients receive timely and expert guidance.

Key Responsibilities:

Respond promptly to patient calls, portal messages, and emails, using open-ended questions and standing orders to accurately assess and manage a wide range of symptoms and side effects.
Evaluate the urgency of patient symptoms and manage them proactively, coordinating with other members of the healthcare team through electronic communication or by phone for cases that require urgent care beyond standard protocols.
Conduct telephonic assessments of oncology patients, determining the necessary level of care and facilitating outpatient and/or telehealth visits when symptoms can be managed in that setting.
Educate patients on symptom management, medication side effects, and treatment plans, providing clear instructions and empathetic support to enhance their understanding and compliance.
Collaborate with other members of the healthcare team to ensure comprehensive patient care, documenting all interactions meticulously in the electronic health record (EHR) system.
Utilize and adapt quickly to various technology and reporting platforms to ensure efficient and accurate remote patient care and documentation.
Identify potential barriers to care, assisting patients in navigating healthcare systems and resources.
Participate in ongoing professional development and stay current with best practices in oncology nursing and telephonic triage.

Qualification & Experience:

Active and unrestricted Registered Nurse (RN) Texas or other compact state license (additional state licenses may be required).
Oncology Certified Nurse (or required to obtain within 1 year).
Minimum of 3 years of clinical nursing experience, with at least 2 recent years in oncology.
Excellent communication and interpersonal skills.
Strong critical thinking and problem-solving abilities.
Proficiency in using electronic health record systems and telecommunication tools.
Ability to work independently and manage time effectively in a remote environment.
Compassionate, patient-centered approach to care.
Attend all onsite meetings and trainings located in The Woodlands, Tx office.
Bachelor’s degree in Nursing (BSN) preferred.
Experience in telephonic triage or remote patient care is strongly preferred.

SPECTRAFORCE

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