Summary

Join SHORE Centre as a Medical Secretary and help deliver inclusive, compassionate sexual and reproductive health care. This full-time, in-person role supports client intake, clinic scheduling, and administrative operations in a welcoming, affirming environment.

Description

(Full-Time, 35 hours/week)

Location: Kitchener & Waterloo, Ontario

Reports to: Clinic Manager

Annual Salary: $49,995

Start Date: As soon as possible

About SHORE Centre

SHORE Centre (Sexual Health Options, Resources & Education) has been a trusted resource in the Waterloo Region for over 50 years. We provide inclusive, compassionate sexual and reproductive health services and education, guided by our values of accessibility, inclusion, scientific accuracy, and courageous advocacy for choice and bodily autonomy.

We are a sex-positive, gender-affirming, anti-racist, and trauma-informed organization committed to creating a supportive work environment where staff thrive and feel deeply connected to their work.

Position Overview

The Medical Secretary is a vital member of SHORE Centre’s clinical team. This full-time, in-person role supports the day-to-day functioning of our clinic by providing administrative, reception, and clerical support. You'll help ensure that every client feels welcomed, affirmed, and supported while managing clinic schedules, client communication, and electronic health records with care and precision.

Key Responsibilities

Client Support and Reception
Greet and check in clients in a warm, affirming, and respectful manner
Respond promptly and compassionately to inquiries by phone, email, and in person
Provide information about services, appointments, billing, and community supports
Appointment and Scheduling Coordination
Schedule and confirm appointments, including urgent referrals and follow-ups
Monitor provider availability and support the Clinic Manager in optimizing workflows
Coordinate interpretation services as needed
Health Records and Documentation
Maintain accurate, confidential records using Telus CHR
Prepare and track requisitions, prescriptions, lab orders, and other documents
Ensure documentation for insurance claims and billing is complete and correct
Clinic Operations
Support clinicians by preparing rooms, performing urine dips, and setting up intake forms
Order and track clinic and medical supplies
Assist with Access Fund requests alongside the Executive Clinic Coordinator
Ensure the clinic space remains clean, organized, and accessible
Team Collaboration and Training
Participate in regular team meetings and check-ins
Contribute to onboarding and training of new staff
Help improve clinic systems, policies, and client experience
Who We're Looking For
Required Skills and Experience
Demonstrated commitment to SHORE Centre’s values of choice, access, equity, and affirmation
Experience in medical administration, reception, or a similar setting
Strong organizational, problem-solving, and communication skills
Comfort navigating a fast-paced, collaborative environment
Ability to handle sensitive information with professionalism and confidentiality
Competence using digital tools (Telus CHR experience is an asset)

Nice-to-Have Assets

Familiarity with OHIP, UHIP, and IFHP billing
Experience working in 2SLGBTQIA+ affirming and/or reproductive health care settings

Work Environment

35 hours per week, Monday to Friday
Primary work sites: Kitchener office and Waterloo clinic
This is a fully in-person role, with occasional flexibility for remote admin tasks
Accessible, low/no scent clinic environment with regular cleaning
Prolonged computer use and sedentary work with options for movement and stretching

How to Apply

We recognize that people experience barriers to employment based on race, gender identity, disability, income, and more. If you meet most of the qualifications and this role speaks to you, we encourage you to apply. We welcome applications from members of equity-deserving communities.

To apply, please send your one-page cover letter and two-page resume to jobs@shorecentre.ca

If you require accommodations during the recruitment process, please lets us now if ypu applicaction email

Thank you for considering a career with SHORE Centre. We’re honoured you’re thinking of joining our team.

SHORE Centre

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