Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at https://www.shencommhealth.com/ to learn more.

Job Summary:

The Health Information Clerk is responsible for all daily functions and duties maintained in the Health Information Department according to the SCHC departmental standards. They organize and maintain health data in electronic and paper systems within Shenandoah Community Health Center and Winchester Family Health Center. They are responsible for reviewing patient records, organizing databases, tracking patient outcomes and protecting patients' health information. Demonstrate behavior that is consistent to the clinic’s mission, mission, values, and goals. Be compliant with all policies, procedures, and regulations. Accurately and efficiently perform the duties and responsibilities that are up to the clinic qualified standards.

Role & Responsibilities:

Ensure and maintain confidentiality with every duty and responsibility performed in the Health Information department.
Stay abreast of important and relevant laws, regulations, policies, and procedures governing health information management. Ie. Office of Civil Rights, Department of Health and Human Services, and federal/ state laws.
Authenticate and determine the legality of authorizations for release/request of information and process according to federal/state laws. Ie. Subpoenas, advanced directives, audits, custody, guardianship, and divorce decrees.
Accurately follow billing policies and procedures for the reproduction of medical records.
Producing medical reports such as templates and documents in the EHR for historical use. Ie. SSA letters, closing referrals, UDS letters and closing of pregnancy.
Audit the EMR to eliminate duplicate patient records to ensure least possibility of negative outcomes.
Accurately and efficiently determine the necessity for interfaced data and files to the appropriate location VIA interface holding tank according to departmental standards.
Pull, file and retrieve records and loose documents according to departmental standards, policies and procedures.
Accurately and efficiently determine the necessity for documents/orders to be filed to the clinician for authentication and completion of document VIA Provider Approval Queue.
Ensure documents are efficiently and accurately entered into the Electronic Medical Record without making a significant number of mistakes.
Assist SCH staff with location of records located in the EMR.
Manage paper records in accordance with SCH retention policy.
Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
Manage databases (PICOM, Docuxplorer, Excel workbooks, share file, ICS, Interface holding tank, and fax system) and generate and analyze reports.
Communicate with local funeral homes/medical examiners to determine date of death for patients in order to document, notify staff, and close out patient charts according to SVMS retention policy.
Efficiently operate departmental equipment. I.e. scanner, copier, fax, phone, and mail sorter.
Create and send patient communication via mail or patient portal when a provider is leaving SCH.
Ensure incoming mail is accurately sorted to the correct designation.

Qualifications & Education Requirements (add Licensure on pertinent jobs):

High school education or its equivalent required. One year of college or vocational training in a medical office preferred. Must have minimum 2 years medical office experience.
Must be proficient in state and federal laws regarding patient information (HIPPA, 42 CFR part 2, cures act….etc.) to make important decisions regarding patient information.
Must maintain a clean appearance, be proficient with computers and Microsoft office, have excellent communication, analytical, organizational, and customer service skills and must be able to handle patient complaints as needed.
Possessing knowledge of medical terminology is required.
The Health information Clerk is not required to have any licensing or certification; however, previous clerical experience in medical information would be very helpful.

Shenandoah Valley Medical System Inc

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Health Information Clerk