General Posting Information

POSITION:

Call Centre Agent

DEPARTMENT:

Call Centre

CONDITIONS:

Part-time (0.60 FTE)

HOURS:

Approximately 45.0 Bi-weekly Hours

SHIFTS:

Days / Evenings / Weekends

4.5 hours to 11.25 hours per shift (subject to change)

WAGE RANGE:

Scale Minimum Maximum

NONU $26.87/hr $32.57/hr

RESPONSIBILITIES:

Answering and redirecting telephone calls and visitors at the main reception counter
Operating ancillary communication systems in order to process emergency codes
Respondig to all alarma and contacting the appropriate parties in case of emergency
Performing clerical duties including but not limited to: preparing envelopes, updating Critical, keeping an updated tracking list of loaner pagers
Paging staff and physicians and maintaining accurate paging logs
Processing all emergency code procedures
Demonstrate QCH values, accountability, innovation, respect

Please note: The 24 hour per day operation is divided into shifts and is of "constantly interrupted" nature, ofter requiring working long periods in a seated position.

REQUIREMENTS:

Grade 12 education
6 months experience using a swtichboard
Knowledge of medical terminology
Working knowledge of MS Word, Excel, Microsoft Outlook and Meditech
Must be familiar with all Hosptial Policies and Procedures and be capable of handling all phases of Hospital communcations
Ability to deal calmly with emergency situations
Excellent interpersonal skills to be able to communicate effectively in both oral and written format with Call Centre Staff, Hospital Staff, physicians, nursing and paramedical staff on matters relating to Call Centre

Please note that according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.

Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We welcome those who would contribute to the further diversification of our organization including, but not limited to women, racial or ethnic minorities, First Nations, Inuit, and Métis peoples, persons with Disabilities, and 2SLGBTQI+ communities.

At Queensway Carleton Hospital, we are committed to ensuring accessibility and accommodating the needs of all candidates throughout the entire selection process. Our dedicated recruitment team is readily available to assist individuals with any inquiries or concerns regarding accessibility and accommodations at any stage of our recruitment process. We invite you to reach out and let us know how we can best support you. We look forward to welcoming diverse talent into our team and continuing to make a positive impact in the lives of our patients and the communities we serve.

Queensway Carleton Hospital

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Call Centre Agent - Part-Time