Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Serve as the primary support contact for assigned clinics, responding quickly to urgent requests and ensuring issues are resolved promptly.
Maintain strong relationships with clinic staff to build trust, satisfaction, and long-term loyalty.
Conduct regular check-ins to ensure clinics are satisfied with Progenesis services and address any concerns proactively.
Provide clear communication and educate clinics on PGT offerings, updates, and applications to support their day-to-day needs.
Coordinate with internal teams (clinical, lab, billing, support) to ensure seamless and timely resolution of client requests.
Act as the first point of escalation for urgent matters, ensuring clinics receive priority handling when needed.
Monitor account activity, identify risks to clinic satisfaction, and recommend solutions to keep clients engaged and supported.
Track all client interactions in the Revela account management portal to maintain accurate records and follow-up actions.
Assist with training clinic staff on portal features, billing requirements, and best practices to minimize errors and delays.
Collaborate with Customer Support, Sales, and Marketing teams to provide clinics with the right resources, updates, and support.
Help create a positive client experience at every touchpoint to ensure Progenesis is seen as a trusted and responsive partner.

Qualifications

Bachelor’s degree in Life Sciences, Healthcare, Business, or a related field.
At least 2 years of experience in client success, account management, or business development, preferably in healthcare, diagnostics, or biotech.
Strong organizational skills with a detail-oriented and proactive approach.
Familiarity with fertility services, IVF, or genetic testing is highly desirable.
Experience using account management platforms such as Revela or similar tools.

Physical Requirements

Repetitive movement of hands, arms and leg, fingers (typing and/or writing).
Clear speech, functional vision and hearing.
Ability to communicate clearly in the English language in both written and verbal formats.

Job Type: Full-time

Pay: $24.00 per hour

Expected hours: 40 per week

Benefits:

Work Location: In person

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